Conversational AI Engineer

Dallas, TX, US • Posted 5 hours ago • Updated 4 hours ago
Full Time
On-site
$75.0000 - $81.0000/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • conversation ai
  • voice engineering
  • voice bot
  • NLU
  • LEX
  • NUANCE
  • IVR

Summary

Job Title: IVA Engineer (Conversational AI Engineer (IVA / Voice / IVR)

Locations: Baltimore MD, Dallas TX - Any one location

Schedule: Hybrid


Day to day:


  • Design intent taxonomy, utterances, and dialogue flows for voice interactions

  • Build and optimize NLU models to improve accuracy and reduce fallbacks

  • Create conversation flows (confirmations, disambiguation, error handling)

  • Work in platforms like Cognigy (or similar) to build and deploy voice experiences

  • Partner with IVR, telephony, and API teams for end-to-end integration

  • Analyze NLU performance metrics and continuously improve results


Must-Haves:


  • Experience building conversational AI / IVA / voice bot solutions

  • Strong skills in intent design, utterances, and NLU optimization

  • Hands-on with tools like:

  • Cognigy (preferred)

  • Dialogflow, Lex, Nuance, or similar

  • Experience with voice or IVR systems

  • Ability to work across telephony + backend teams


The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91127026
  • Position Id: 29857
  • Posted 5 hours ago
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