Contract-to-Hire | 100% Onsite (Mon-Fri)Location: South AustinOverviewWe are seeking a Retail Application Support Technician to support and enhance a newly implemented cloud-based POS system and its integrated third-party applications. This role focuses on advanced application troubleshooting, project support, and becoming the subject matter expert for retail systems.
Key Responsibilities- Provide Tier 2+ support for retail POS software and integrated third-party applications (e.g., ERP, payment processors, supply chain tools).
- Troubleshoot complex incidents involving internet, transaction flow, and application integrations.
- Support high-pressure issues where store associates cannot complete customer transactions.
- Perform occasional hardware troubleshooting (iOS devices, card readers, handhelds).
- Document processes, troubleshooting steps, and partner/vendor handoffs.
- Assist with project work, including regression testing and application change validation.
- Collaborate with internal teams (IT Ops, Networking, SAP/ERP teams) and external vendors.
- Help absorb first-level support responsibilities temporarily during vendor transitions.
Top Skills & Experience- 3-5 years of enterprise application support, specifically supporting complex third-party SaaS in a corporate environment (beyond M365/AD/Okta).
- Experience with Retail POS applications OR equivalent high-urgency application support (e.g., executive "white glove" support).
- Strong troubleshooting skills with a proactive, can-do attitude and willingness to take on new technical challenges.
- Basic hardware support skills.
- Excellent documentation and communication abilities.
Nice-to-Have Skills- Experience with Manhattan POS
- Adyn, Vertex, SAP
- Postman
- Testing or QA/project experience
- Light project management exposure
What We're Looking For- Someone eager to grow into a POS and retail application SME.
- A candidate who thrives in a fast-paced retail environment and can prioritize urgent issues.
- A team player comfortable taking ownership of escalations and projects.
Why This Role?- Quick path to conversion with a well-established, rapidly growing brand.
- High-visibility role with major upcoming retail initiatives.
- Opportunities to expand technical skills, work closely with new technologies, and contribute to impactful projects.
Job Type & LocationThis is a Contract to Hire position based out of Austin, TX.
Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Austin,TX.
Application DeadlineThis position is anticipated to close on Feb 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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