3D Field Support Engineer

RESPONSIBILITIES:
Kforce has a client that is seeking a 3D Field Support Engineer in Alpharetta, GA.

Summary:
The 3D Field Support Engineer provides technical support, installation, maintenance, and troubleshooting services for advanced 3D printing solutions within customer environments. This role requires up to 75% travel across the US, works directly with end users to ensure optimal system performance, resolve complex technical issues, and deliver a high-quality customer experience. The Engineer serves as a trusted technical advisor and may lead technical activities during customer deployments and service engagements.

Key Responsibilities:
* Install, configure, maintain, and repair 3D printing equipment and related systems at customer sites
* Diagnose and resolve hardware, software, mechanical, and network-related issues
* Perform preventive maintenance and system health checks to maximize equipment uptime
* Provide technical support and training to customers on system operation and best practices
* Collaborate with project managers, technical specialists, and customer stakeholders during implementations and upgrades
* Document service activities, troubleshooting steps, and resolution details
* Support customer escalations and drive issues through to successful resolution
* Participate in deployment activities, testing, and acceptance processes for new installations
* Maintain strong customer relationships through proactive communication and professional service delivery

REQUIREMENTS:
* Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, Mechatronics, or a related technical discipline; Equivalent experience may be considered
* 2+ years of Field Service Engineer, Technical Support Engineer, or related customer-facing technical support experience
* Experience troubleshooting electromechanical equipment, industrial systems, or advanced technology products
* Strong diagnostic and problem-solving skills with the ability to analyze and resolve complex technical issues
* Excellent verbal and written communication skills
* Ability to work independently in customer environments and manage multiple priorities
* Willingness to travel to customer sites as required

Preferred Qualifications:
* Experience supporting industrial, manufacturing, additive manufacturing, or 3D printing technologies
* Knowledge of mechanical systems, electronics, networking, and software troubleshooting
* Experience working in a customer-facing service delivery environment
* Familiarity with technical documentation, service procedures, and maintenance practices

Skills Highlighted:
* Field Service Engineering
* 3D Printing Technologies
* Equipment Installation & Maintenance
* Technical Troubleshooting
* Customer Support & Relationship Management
* Preventive Maintenance
* Hardware & Software Diagnostics
* Technical Documentation
* Problem Resolution
* Cross-Functional Collaboration

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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