Role and Responsibilities
Wipro Technologies is seeking an experienced Observability Engineer & Administrator with advanced knowledge of Splunk CORE and Observability platform. As a member of the Wipro team you will be required to
• Design, implement, configure, and maintain both the Splunk Core and Observability platform
• Develop and manage integrations between Splunk Core and Observability platform, and other relevant IT monitoring, logging, and ITSM tools.
• Develop and implement automation workflows and runbooks within both AIOps platforms to streamline incident management and remediation processes.
• Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to understand their AIOps requirements and translate them into effective solutions on both platforms.
• Define and enforce best practices for the configuration, utilization, and administration of both Splunk CORE and Observability platform
• Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations, and automation within both environments.
• Create and maintain comprehensive documentation for configurations, integrations, workflows, and operational procedures for both Splunk CORE and Observability platform
• Develop and implement metrics and dashboards within both platforms to provide visibility into IT health, incident trends, and the effectiveness of AIOps implementations.
• Ensure the security and compliance of both Splunk CORE and Observability platform and their integrations.
Qualifications and Education Requirements
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event management, or systems integration, with specific experience in both Splunk CORE and Observability platform.
• Hands-on experience implementing, configuring, and administering both Splunk CORE and Observability platform in a production environment is essential.
• Familiarity with a wide range of IT monitoring tools, logging systems, and ITSM platforms.
• Understanding of ITIL frameworks and incident management processes.
Preferred Skills
• Deep hands-on expertise in configuring and managing the Splunk CORE and Observability platform.
• Strong understanding of AIOps concepts, machine learning algorithms used for event correlation, and noise reduction techniques within both platforms.
• Proven ability to integrate both Splunk CORE and Observability platform with various IT systems using APIs and other integration methods.
• Excellent analytical, problem-solving, and troubleshooting skills across both AIOps platforms.
• Strong scripting and automation skills (e.g., Python, Shell) for automating tasks within and around both platforms.
• Excellent communication (both written and verbal) and collaboration skills, with the ability to work effectively with diverse technical teams.
• Ability to document technical solutions clearly and concisely for both platforms.
• Experience with version control systems (e.g., Git).
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