Service Desk Analyst

Service Desk Technician

Position Overview

We are seeking a Service Desk Technician to provide first-level technical support for end users in a fast-paced enterprise environment. This role is responsible for handling incoming support requests via phone, email, and chat while delivering exceptional customer service and timely issue resolution.
This is an excellent opportunity for entry-level IT professionals looking to gain hands-on experience supporting a large user base and a wide range of technologies. Candidates with prior help desk or service desk experience in an enterprise setting are also encouraged to apply.

Key Responsibilities

End User Support

• Provide first-level technical support via phone, email, and chat.
• Respond to incidents, service requests, and access-related inquiries.
• Troubleshoot hardware, software, and operating system issues.
• Support users with password resets, account access, email, and productivity applications.
• Document issues, resolutions, and customer interactions within the ticket management system.
• Escalate complex issues to appropriate support teams when necessary.

Technical Troubleshooting

• Diagnose and resolve common desktop, laptop, printer, and peripheral issues.
• Assist with application support and basic troubleshooting.
• Support operating system and software-related incidents.
• Address break/fix requests and user access concerns.
• Guide users through troubleshooting steps and provide clear technical instructions.

Customer Service

• Deliver a positive support experience through professional communication and problem-solving.
• Manage multiple requests while maintaining service level expectations.
• Build strong relationships with end users through responsive and effective support.

Required Qualifications

• Experience in a Help Desk, Service Desk, Technical Support, or Customer Support environment.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Windows-based environments.
• Familiarity with enterprise email, collaboration, and productivity platforms.
• Knowledge of user account administration and access management.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to work in a team environment.

Preferred Qualifications

• Experience supporting users in a large enterprise environment.
• Familiarity with ticket management and IT service management systems.
• Experience with directory services and user account management.
• Knowledge of email migrations, access requests, and application support.

Key Skills

• Help Desk Support
• Service Desk Operations
• Technical Troubleshooting
• Phone Support
• Customer Service
• Desktop Support
• User Account Management
• Incident Management
• Ticketing Systems
• Windows Support
• Password Resets & Access Requests
• Email & Productivity Suite Support

Ideal Candidate

The ideal candidate is customer-focused, technically curious, and eager to build a career in IT support. This individual should be comfortable assisting users over the phone, learning new technologies, and working in a fast-paced support environment while maintaining a high level of professionalism and service.
Experience Level: Entry-Level to Mid-Level IT Support Professionals Welcome.
Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Aug 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.