NOC Operator

Job#: 3016164

Job Description:

Network Operations (NOC) Analyst/ Operator

Length: Contract to Hire

Job Number: 3016164

Shift: Rotating Shift swapping every quarter

• Friday-Tuesday 2pm-10:30pm days off Wednesday and Thursdays
• Friday-Tuesday 6am-2:30pm days off Wednesday and Thursdays

Location: Onsite in San Antonio, TX

Compensation: $26-32/hr. paid weekly with optional benefits

Experience: Intermediate experience level with 3-5 years of experience in NOC (preferable) or enterprise Service Desk

*If interested and qualified, please contact the Professional Recruiter, Nicole, at with a copy of your most up to date resume.

Position Overview

The Enterprise NOC Analyst serves as the frontline operational support for the organization's global IT environment, including all data centers, enterprise servers, network devices, and environmental monitoring systems. This role requires a highly reliable, technically versatile individual capable of monitoring, triaging, and escalating issues across a broad range of technologies. This position is the primary point of contact for IT Services during assigned hours. Analysts receive and action alarms, perform Tier 1 troubleshooting, follow documented procedures, and coordinate with technical experts across the enterprise to ensure rapid resolution of incidents.

Key Responsibilities

Daily Operations & Monitoring

• Arrive before 6:00 AM to receive turnover from the night shift and review pending tasks.
• Log into required monitoring applications and begin enterprise-wide system oversight.
• Monitor alarms and alerts from tools such as SCOM, Network Node Manager, and other enterprise monitoring platforms.
• Use predefined, system-programmed actions to resolve alarms quickly and accurately.
• Perform scheduled operational tasks (e.g., server reboots at specified times).
• Assess alerts and determine priority based on CI (Configuration Item) data in Service Manager or other ITSM platforms.

Incident & Escalation Management

• Create and update incidents using OpenText SMAX, Service Manager, ServiceNow, or similar ITSM tools.
• Escalate high-priority issues and contact the appropriate point-of-contact (POC) based on procedures and priority levels.
• Triage incoming tickets, performing initial troubleshooting and handing off to specialized teams when appropriate.
• Forward desktop support calls after hours and on weekends, handling Tier 1 tasks such as password resets and basic helpdesk duties.

Enterprise Support Role

• Serve as the first line of defense for enterprise-wide IT events, including power failures, data center alerts, and network issues.
• Maintain awareness of global data center health and respond to environmental monitoring alarms (e.g., power, cooling).
• Support enterprise communication processes during major incidents and notify internal stakeholders as required.
• Follow documented procedures and ensure accuracy in every action; maintain real-time access to the knowledge base.

Collaboration & Documentation

• Work closely within the NOC team and collaborate effectively with server, network, and application support teams.
• Utilize and contribute to operational procedures, runbooks, and knowledge articles.
• Participate in ongoing training related to monitoring tools, system behavior, and enterprise technologies.

Required Skills & Experience

• 3-5 years of experience in a NOC, enterprise service desk, systems monitoring, server administration, or related environment.
• Windows Server (2016 and newer) - hands-on support and troubleshooting experience (no certification required, but experience must be demonstrable).
• Experience with alarm monitoring systems, including the ability to interpret, prioritize, and respond to alerts.
• Familiarity with enterprise monitoring tools such as:
  • Microsoft System Center Operations Manager (SCOM)
  • Network Node Manager (NNMi)
  • OpenText/Operations Bridge Manager (OBM)
  • SolarWinds or similar monitoring suites
• Experience with ITSM platforms, including:
  • OpenText SMAX
  • BMC Service Manager
  • ServiceNow (acceptable alternative)
• VMware experience (vCenter, ESXi).
• Ability to perform Tier 1 system administration and troubleshooting on Windows servers.
• Helpdesk experience, including user support, password resets, ticket handling, and escalations.

Preferred / Nice-to-Have Skills

• Paladin experience for electrical/environmental data center monitoring.
• Experience with network circuits and networking fundamentals.
• Exposure to backup systems and enterprise storage environments.
• Familiarity with OpenText OBM, MicroFocus tools, or other enterprise-level monitoring suites.

Soft Skills & Role Expectations

• Strong customer-facing communication skills in a high-volume call-center/NOC environment.
• Ability to work under pressure, especially during critical incidents.
• Collaborative mindset; ability to function well within a team.
• Strong attention to detail and adherence to documented procedures.
• Capable of quick decision-making and efficient triage within the first few minutes of an event.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.