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IT Technician - Morristown, NJ

Hybrid in Morristown, NJ, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

Hybrid

$70,000 - $80,000/yr

Fitment

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Job Details

Skills

Active Directory
Computer Hardware
Computer Science
Customer Service
Customer Support
Firewall
Information Technology
Microsoft Exchange
Microsoft Windows
Network
Tier 1
Tier 2
Wireless Application Protocol
IOS
O365

Summary

Overview

eSOZO is a Managed Service Provider located in central NJ for over 20 years. We are currently looking for a Technician to work onsite at one of our clients in Morristown, NJ. On average, this role will be on site at the client 4 days a week, and the 5th day would be remote.

A strong proficiency in both Windows and IOS is necessary for this position. There is also a large amount of customer interfacing, so customer service skills are a must.

Responsibilities

Provides services through telephone, email, and face-to-face contact.
Assembles hardware and installs or deletes software to ensure all hardware and software are working properly.
Troubleshoots computer equipment to confirm it is running correctly.
Recovers any lost or accidentally deleted data.
Aids in plans, designs and implementation of user networks.
Customer Service skills both on the phone and in person.
Act as the bridge between Tier1 work and Tier3 Engineers.
Ability to complete Tier1 and some Tier2 tickets.
On-Site and remote client support.

Skills:

Identify and resolve problems quickly and efficiently
Exhibits high attention to detail
Excellent customer service skills required
Gathers and analyzes data skillfully
Writes clearly and informatively
Adapts well to change

Requirements

Knowledgeable with various software programs.
Proficient In: Workstation support, Windows and IOS. O365, smart phones, tablets.
Experience in: Network configurations and installations. Firewall Configurations and Installations, WAP Configuration and Assessment.
Server Proficiency including but not limited to: Active Directory and Exchange.

Preferences

Education: Degree in Computer Science, Information Technology, or a related field. Or comparable Trade School. Preferred, Not Required.
Experience: 5+ years of relevant work experience preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d0b3b
Position Id: 8987382
Posted 1 day ago

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