The IT Process Manager is a senior position which will be responsible for the strategy, design, coordination, deployment, and management of the assigned IT Service Management (ITSM) process for the Organization. Examples of ITSM processes include, but are not limited to, IT Change Management, IT Release Management, IT Incident Management, etc. This responsibility is inclusive of relevant supporting systems and technologies. These processes align with Industry Standards, such as ITIL. The primary focus is to implement integrated strategies and systems that will manage the impact of the assigned process, which may include IT, clinical, and / or administrative workflows. Must work to drive faster adoption, greater utilization and higher proficiency of the pertinent process. Will also work with leaders and other partners outside of IT in the daily course of their duties.
Essential Functions
- Develops and manages an integrated ITSM strategy / design/ process / system for IT Department. Develops and applies a structured ITSM approach and methodology to integrate all departments of Information Technology, based on ITIL methodology where feasible. Defines project scope, goals, and deliverables that support business goals in collaboration with management and stakeholders. Develops a set of actionable and targeted ITSM plans to include communication, training, and organizational change management plans. Works with related departmental leaders and partners to integrate process activities into their workflows.
- Manages intake of all requested process changes. Develops advisory board and manages the intake and decision flow for all IT process update requests. Develops a process for reviewing and responding process / workflow concerns. Assesses the process / change impact to IT teams and partners external to IT. Works with subject matter experts to create a plan for standard process for planning, testing and implementing process changes. Develops escalation process based on priority levels. Creates process for communicating changes to affected stakeholders.
- Monitors and manages adherence to the assigned ITSM process. Develops management metrics to track adoption, utilization and adherence to the process. Identifies resistance and performance gaps and works with management to develop a corrective action plan. Creates specific process management plans with respect to training and orientation of new employees.
- Serves as a coach to champion the ITSM process and overall program throughout the organization. Works with external business units when appropriate to ensure the process is communicated and understood. Manages communications to stakeholders regarding process changes.
Qualifications:
- Bachelor's degree in organizational management, business or technology, or 5 years direct IT related experience
- 3 years demonstrated experience leading or participating in teams for process implementation
- Remote, but must reside in Arizona
All IN FOR YOUR CAREER:
- Competitive pay and incentives
- $5,000 sign-on bonus*
- Tuition assistance up to $5,250* per year
- Professional development programs
- Comprehensive medical, dental and vision insurance with domestic partner coverage
- Pet insurance, fur babies are family too
- 403(b) retirement savings plan that provides immediate vesting and dollar-dollar match up to 4%
- On-site child and elder care centers
- Employee assistance program
- Free parking, discounted bus passes, fitness facilities
- Programs for passion areas: wellness, volunteering, belonging and more
*terms and conditions apply
For more information or immediate consideration, email resume to: Lyndsey Smith:
To learn more about the opportunity and to apply online visit:
HonorHealth System Overview:
HonorHealth is one of Arizona s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With approximately 17,000 team members, 4,000+ affiliated providers and over 2,000 volunteers, HonorHealth seamlessly blends collaborative care and approachable expertise to improve health and well-being. People often say care feels different here because it does. Learn more at HonorHealth.com.
Phoenix and Scottsdale are known for high-end resorts, golf courses, vibrant nightclubs and professional sports, but the city s biggest attraction may be the sunshine, winter warmth and more than 41,000 acres of mountain parks and desert preserves.
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