Title: IT Operations Specialist (Data Center)
Duration: 1 Year
Location: Plano, TX- 75024
Position Overview
The IT Operations Specialist (Data Center ) provides onsite operational support at the DataBank facility in Plano, TX. This role supports physical infrastructure activities, inventory control, documentation, and coordination with project managers, technical teams, and vendors. The position requires daily onsite presence and responsiveness for on-demand operational assignments.
Core Technical Knowledge:
Foundational understanding of data center infrastructure, including servers, storage systems, and structured cabling Basic familiarity with rack layouts and physical hardware configurations Ability to read and interpret equipment quotes, packing slips, bills of materials, and technical documentation Understanding of standard data center safety, compliance, and operational practices Experience with shipping/receiving
Operational Responsibilities:
Perform shipping and receiving functions for data center hardware and related equipment Inspect deliveries for accuracy and damage; reconcile against purchase orders and packing documentation Process equipment returns (RMA), ensuring proper documentation, packaging, and tracking Maintain accurate inventory and asset tracking records Assist with diagramming and updating data center rack configurations Ensure proper handling, storage, and physical care of IT equipment Maintain clean, organized, and secure data center staging and storage area Equipment racking, connectivity, and cable management Inventory Management of Onsite Supplies
Issue Identification & Escalation:
Identify discrepancies, delays, or equipment issues and escalate appropriately to the Project Manager, technical team, or vendor Coordinate with vendors to resolve shipping or hardware issues Ensure issues are fully resolved and properly documented
Documentation & Compliance:
Maintain detailed and accurate operational records Follow all onsite DataBank/Mayo facility policies and access requirements Adhere strictly to established Standard Operating Procedures (SOPs) Support audit and compliance readiness through organized documentation practices
Professional Expectations:
Required onsite presence at the DataBank Data Center in Plano, TX (Dallas–Fort Worth area) Available and responsive for on-demand assignments Strong organizational skills and attention to detail Ability to work independently while coordinating cross-functionally Clear written and verbal communication skills Demonstrated accountability and ownership of assigned responsibilities
Required Education:
---One (1) of the following options is required:
--Option 1 -Both of the following are required:
-Associate’s degree in Computer Science, Information Systems, Engineering, or a related field.
-Two (2) years of demonstrated technical experience in computer operations.
--Option 2 -Both of the following are required:
-High School Diploma or GED.
-Four (4) years of demonstrated IT technical experience focused on computer operations within a large, complex organization (for example, Mayo).
Preferred Education:
-Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or a related field.
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