ROLE_DESCRIPTION -
We are seeking an experienced Transition Manager to lead the end-to-end transition of application support services from one vendor to a second vendor.
The ideal candidate will be responsible for planning, governing, and executing transition activities, ensuring seamless knowledge transfer, operational readiness, risk mitigation, and successful handoff to steady-state support teams.
Key Responsibilities
Lead end-to-end transition programs for application support, infrastructure, cloud, and managed services engagements.
Develop and manage transition plans, timelines, milestones, dependencies, and deliverables.
Coordinate knowledge transfer (KT), shadowing, reverse-shadowing, and operational readiness activities.
Establish governance structures, status reporting, RAID management, and executive communications.
Work closely with client stakeholders, incumbent vendors, delivery teams, and project managers to ensure successful transition outcomes.
Define support processes, runbooks, SOPs, escalation matrices, and operational procedures.
Track and manage transition risks, issues, assumptions, and dependencies.
Drive resource onboarding, access provisioning, environment readiness, and tool setup activities.
Ensure compliance with contractual obligations, service level agreements (SLAs), and transition acceptance criteria.
Support service stabilization activities and transition-to-operations handoff.
Required Qualifications
10+ years of IT experience with at least 3-5 years leading transition or service onboarding programs.
Experience managing transitions for Application Management Services (AMS)
Strong understanding of ITIL processes including Incident, Problem, Change, Knowledge, and Service Request Management.
Proven experience in stakeholder management across business, technology, and vendor organizations.
Experience creating transition plans, governance reports, RAID logs, and operational readiness assessments.
Strong project management and organizational skills.
Experience Required: 10 & Above
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