Cloud Destinations LLC
Cloud Destinations LLC

Sr Genesys Cloud Integration Engineer

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract W2
6 Months
No Travel Required
Remote
Depends on Experience
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Fitment

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Job Details

Skills

  • Artificial Intelligence
  • Analytics
  • Authentication
  • Amazon Web Services
  • Customer Relationship Management (CRM)
  • Genesys Cloud CX
  • OAuth and JSON
  • REST APIs and webhooks

Summary

Job Title: Senior Genesys Cloud Integration Engineer
Location: Remote
Duration: 6 Months Contract
Position Overview:
The Senior Genesys Cloud Integration Engineer will design, configure, and implement integrations that connect web applications, mobile applications, chat experiences, virtual assistants, and customer service channels with Genesys Cloud CX. This hands-on role will help deliver next-generation customer engagement solutions by connecting customer-facing digital platforms, artificial intelligence services, and Genesys Cloud CX to create seamless omnichannel experiences.
You will enable intelligent escalations from digital channels to live-agent interactions while preserving customer context, capturing journey data, generating AI-powered summaries, and improving customer outcomes through enhanced visibility and personalization.
May be asked to travel once a quarter to Texas - will be expensed
Responsibilities:
  • Design and implement integrations with Genesys Cloud CX.
  • Build REST API integrations between customer-facing applications and contact center systems.
  • Configure Genesys Cloud routing, digital channels, and customer engagement workflows.
  • Implement chat, virtual assistant, messaging, voice, and omnichannel experiences.
  • Enable seamless escalation from self-service channels to live agents.
  • Capture and transfer customer journey data, interaction history, and application context.
  • Support AI-driven customer engagement capabilities, including intent recognition, summaries, virtual agents, and agent-assist features.
  • Develop integration services and middleware components.
  • Troubleshoot and optimize customer engagement workflows.
  • Collaborate with architects, developers, product teams, and business stakeholders.
  • Contribute to customer journey analytics and reporting initiatives.
  • Participate in architecture reviews and implementation planning.
Qualifications:
Required Qualifications
  • 5+ years of software engineering, integration engineering, or contact center engineering experience.
  • 3+ years of experience working with Genesys Cloud CX.
  • Strong experience with REST APIs and API integrations.
  • Experience developing cloud-based applications and services.
  • Experience with Amazon Web Services (AWS) cloud environments.
  • Experience with Java, JavaScript, Node.js, Python, C#, or similar technologies.
  • Understanding of authentication mechanisms such as OAuth and single sign-on (SSO).
  • Experience troubleshooting production systems and enterprise integrations.
  • Strong collaboration and communication skills.
Preferred Qualifications
  • Genesys Cloud certifications.
  • Experience with conversational AI and virtual agent platforms.
  • Experience integrating Microsoft Dynamics 365, Salesforce, ServiceNow, or other customer relationship management platforms.
  • Experience with event-driven architectures and integration platforms.
  • Understanding of customer journey analytics and digital experience platforms.
  • Healthcare industry experience.
Tools and Technologies:
  • Genesys Cloud CX
  • Amazon Web Services (AWS)
  • REST APIs and webhooks
  • OAuth and JSON
  • JavaScript and TypeScript
  • Java
  • Python
  • Microsoft Dynamics 365
  • AI virtual assistants
  • Customer journey analytics
  • Omnichannel engagement platforms
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91097117
  • Position Id: 9103851
  • Posted 1 hour ago

Company Info

About Cloud Destinations LLC

One of the leading US-based staffing and IT consulting partner. Experience exceptional service and top-tier talent across industries. Count on us for staffing solutions that cater to the unique demands of the American market.

Our experienced recruiters ensure a seamless fit within your team, accelerating success. But we go beyond staffing and empower employees with fully sponsored certification programs, keeping them ahead. Experience comprehensive benefits including health, wellness coverage, dental insurance, vision insurance, as well as flexible hours, remote work options, and a robust 401K plan to ensure a secure future at the companies we represent.

At Cloud Destinations, we bring industry expertise and a passion for excellence. From Enterprise Cloud Strategy to Managed Infrastructure Services, Digital Transformation, BI & Data Analytics, Security, Data Engineering, and more, we navigate the IT landscape with finesse. Choose us as your trusted partner, witness transformative talent and exceptional service. Let's unlock new possibilities and drive your success in the dynamic world of IT together.

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Govindaraj Muthusamy

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