| Category | Details |
|---|
| Salesforce Development | Lightning Web Components (LWC), Aura Framework, Apex (Classes, Triggers, Batch, Queueable, Schedulable), Visualforce Pages, SOQL/SOSL, Custom Objects & Metadata, Dynamic Forms, Flow Builder, Classic to Lightning Migration, Platform Upgrades |
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| Sales Cloud Expertise | Lead & Opportunity Management, Sales Processes & Pipelines, Account & Contact Management, Territory Management, Campaign Management, Reports & Dashboards, Forecasting, Quote Management |
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| Service Cloud Expertise | Case Management, Email-to-Case, Web-to-Case, Knowledge Management, Entitlement Management, Service Console, CTI Integration, Omni-Channel Routing, Field Service Lightning, ServiceMax |
|---|
| Marketing Cloud Expertise | Journey Builder, Email Studio, Automation Studio, Content Builder, Marketing Cloud Connect, SMS Integration (360 SMS), Customer Journeys, Triggered Campaigns, A/B Testing, Subscriber Management, Domain Migration, DNS Configuration, Email Authentication (DKIM, DMARC, SPF), Email Deliverability Optimization |
|---|
| AI & Intelligent Automation | Salesforce AI Agents (Exploring), Einstein AI Features, Predictive Analytics, Natural Language Processing, Intelligent Workflow Automation, AI-Powered Decision Making, Machine Learning Models |
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| Integration & APIs | REST API, SOAP Web Services, Connected Apps, Platform Events, Change Data Capture, OAuth 2.0, External Services, Middleware Integration, Real-time Sync, API Gateways |
|---|
| DevOps & Tools | Salesforce DX (SFDX), Git/GitHub, VS Code, CI/CD Pipelines, Change Sets, ANT Migration Tool, Data Loader, Workbench, Postman, Salesforce CLI, Eclipse IDE |
|---|
| Architecture & Security | Solution Architecture, System Integration Design, API Design Patterns, Single Sign-On (SSO/SAML), Security Model (Profiles, Permission Sets, OWD, Sharing Rules), Governor Limits Optimization |
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