Job Title: Salesforce Architect – Public Sector Solutions
Location: NYC, NY (Open to relocation candidates)
Hybrid: 2-3 days/weekly office
Interviews: 2-3 rounds
Must Have Skills
- Business Solutioning (Expert)
- Enterprise Integration Strategy
- Public Sector - General Experience (5+ years at least)
- Sales cloud
- Service cloud
Job Description
Role Overview
The Salesforce Architect – Public Sector Solutions will be responsible for designing, governing, and delivering scalable Salesforce solutions for government and public sector organizations. This role requires deep expertise in Salesforce Public Sector Solutions (PSS), compliance-driven architectures, and complex enterprise integrations while ensuring security, scalability, and long-term sustainability. The architect will work closely with government stakeholders, business analysts, delivery teams, and platform owners to translate policy, regulatory, and service requirements into robust Salesforce solutions.
Key Responsibilities
Architecture & Solution Design
· Design end-to-end Salesforce architecture leveraging Salesforce Public Sector Solutions, Service Cloud, Experience Cloud, Omni Studio, and Flow
· Define scalable and secure application, data, and integration architectures aligned with public sector compliance standards
· Create reference architectures, solution blueprints, and technical design documents
· Ensure alignment with enterprise IT standards, digital transformation strategies, and cloud governance frameworks
Public Sector Domain Expertise
· Architect solutions for:
o Case & Complaint Management
o Licensing, Permits, and Inspections (LPI)
o Grants Management
o Benefits & Eligibility Management
o Citizen Services & Digital Portals
· Translate legislative, regulatory, and policy requirements into Salesforce capabilities
· Ensure accessibility (WCAG), data privacy, and audit-readiness across solutions
Salesforce Platform Leadership
· Define Salesforce best practices, design patterns, and coding standards
· Lead configuration and customization using:
o OmniStudio (FlexCards, Integration Procedures, DataRaptors)
o Flows (Screen, Auto-launched, Scheduled)
o Apex, LWC, and SOQL where required
· Oversee Experience Cloud portals for citizens, partners, and internal users
· Drive platform optimization, performance tuning, and technical debt reduction
Security, Compliance & Governance
· Design security models including role hierarchy, sharing rules, permission sets, and data classification
· Ensure compliance with:
o FedRAMP (where applicable)
o SOC 2
o GDPR / CCPA
o State and Federal data protection regulations
· Implement audit logging, encryption, identity management, and secure authentication (SSO, MFA)
Integration & Data Architecture
· Architect integrations with external systems such as:
o ERP and Financial Systems
o Identity & Access Management systems
o Legacy government platforms
o Document Management and Payment Gateways
· Define API strategies (REST/SOAP, Platform Events, MuleSoft)
· Lead data migration, data quality, and master data management strategies
Delivery & Stakeholder Collaboration
· Act as technical advisor to program managers, product owners, and government stakeholders
· Support estimation, solution planning, and risk mitigation
· Review and approve technical designs and code developed by implementation teams
· Provide architectural guidance across multiple projects and programs
Leadership & Enablement
· Mentor Salesforce developers and technical leads
· Conduct architecture reviews and design workshops
· Contribute to reusable assets, accelerators, and best practice repositories
Required Skills & Qualifications
15-25 years of work experience
Salesforce Expertise
- Salesforce Public Sector Solutions (mandatory)
- Service Cloud, Experience Cloud
- OmniStudio (Vlocity)
- Apex, LWC, SOQL
- Flow & declarative automation
- Salesforce security model
Public Sector Experience
- 5+ years working with Government / Public Sector clients
- Strong understanding of public sector processes, compliance, and governance
- Experience delivering citizen-facing and case-centric solutions
Integration & Architecture
- REST/SOAP APIs, Platform Events
- Middleware (MuleSoft preferred)
- Data modeling and large-scale data migrations
- Cloud architecture and enterprise integration patterns
Certifications (Preferred / Mandatory)
- Salesforce Certified Technical Architect (CTA) – Preferred
- Salesforce Public Sector Solutions Accredited Professional
- Salesforce Integration Architecture Designer
- Salesforce Data Architecture & Management Designer
- Salesforce Platform Developer II
Soft Skills
- Strong stakeholder management and communication skills
- Ability to explain complex technical concepts to non-technical government audiences
- Strategic thinking with attention to compliance and risk
- Leadership mindset with hands-on delivery capability
Nice to Have
- Experience with FedRAMP-authorized environments
- Exposure to Grants Management or Health & Human Services implementations
- Experience with Accessibility (WCAG 2.1) compliance
- Knowledge of Agile / SAFe delivery models
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