Project manager with IT technical support transition and technical knowledge transfer

Title: Project manager with IT technical support transition and technical knowledge transfer

Location: Detroit, MI(2 days a week onsite required)
Duration: Long Term Contract

Role :: This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

IT Technical Support Transition and Knowledge Transfer Manager

• The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in our IT Investment Portfolio.
• The IT Technical Support Transition and Knowledge Transfer Manager will work with Department of Technology, Management & Budget (DTMB) Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas.
• This role will help define, schedule, control, and adjust all IT transition tasks of the project.
• This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.
• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
• Enforce knowledge transfer, documentation, and vendor exit requirements.
• Ensure operational readiness, security compliance, and disaster recovery preparedness.
• Identify risks and escalate issues with mitigation recommendations.
• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
• Work in an agile environment and understand agile methodologies.
• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.

Required Knowledge, Skills, and Abilities:
Technical Knowledge

• Strong understanding and knowledge of .NET application architectures
• Hands-on knowledge of Microsoft Azure, including:
• App Services / Functions
• Azure SQL, Storage, and Key Vault
• Azure Monitor and Application Insights
• Azure RBAC and managed identities
• Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
• Understanding of public sector IT governance, security, and compliance requirements
• Strong vendor management and stakeholder communication skills
• Ability to lead cross-functional technical teams during high-impact transitions
• Familiarity with ReactJS-based front ends (support perspective)

Management & Leadership Skills

• Proven experience leading complex IT transitions or transformations.
• Strong vendor management and contract enforcement skills.
• Ability to translate technical risks into executive-level language.
• Excellent facilitation and decision-making skills.

Operational & Process Skills

• Experience implementing or managing:
• IT service management (ITIL-aligned preferred)
• Incident, problem, and change management
• Production support models
• Strong documentation and operational discipline
• Ability to design and execute phased transition plans

Experience:

• IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
• 3 5+ years in:
• IT management
• Technical program management
• Application or infrastructure operations leadership
• Demonstrated experience transitioning systems from:
• Vendor-led to internally supported
• On premises to cloud environments
• Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.
• Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to our technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.