Team Lead - Deskside Support Center - Washington, DC
Long-term opportunity (3-year engagement)
Onsite role (with occasional travel between local sites)
What You'll Be Doing Lead & Manage Deskside Team- Oversee a team of 8-10 deskside support technicians
- Manage schedules, productivity, and ticket flow
- Drive a customer-first, high-service environment
Hands-On Technical Work- Actively work tickets in ServiceNow
- Troubleshoot Windows, software, and hardware issues
- Support incidents, IMACs (installs, moves, adds, changes), and device refreshes
Executive / VIP Support- Provide white-glove support to C-level executives and leadership
- Handle high-priority / escalated issues in real time
Reporting & Operations- Deliver daily site reporting (ticket volume, priorities, performance)
- Manage and resolve critical tickets impacting operations
Required Experience- Team Lead experience (Deskside preferred; Service Desk considered if hands-on)
- Experience actively closing deskside tickets while leading a team
- 3+ years Windows 10/11 support in a corporate environment
- 5+ years total IT support experience (desktop / LAN / end-user support)
- Experience supporting executives / VIP users
- Strong customer service and communication skills
Nice to Have- Healthcare / hospital environment experience
- ServiceNow (or similar ticketing system)
- Familiarity with Active Directory
- Experience with peripherals (scanners, badge readers, printers, etc.)
- Military leadership background
Work Environment & Details- Location: 100 Irving St NW, Washington, DC
- Shift options: Early shift OR ~10:00 AM - 7:00 PM
- Parking: $60/month (out of pocket) or accessible via metro
- Occasional on-call support for escalations (after hours/weekends)
- Must be fully COVID-19 vaccinated
Why This Role?- Long-term, stable opportunity with a global industry leader
- High-impact role supporting critical healthcare operations
- Opportunity to lead a team while staying technical
- Exposure to executive-level support and reporting
Job Type & LocationThis is a Contract position based out of Washington, DC.
Pay and BenefitsThe pay range for this position is $32.00 - $39.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Washington,DC.
Application DeadlineThis position is anticipated to close on May 31, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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