Summer Intern - IT Site Administrator

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Corporate

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company's award-winning success.

• Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role

As an IT Site administrator, you will provide day-to-day end user technical support and guidance to ensure functionality and efficiency.

What You Will Do

• Ensure desktop support internal processes and procedure are adhered to our standards
• Manage incidents/ service requests assigned until resolution/ execution
• Provide support to local and remote end users
• Handle end user escalation effectively and involve EUC Manager accordingly
• Route/assign tickets to appropriate support group if necessary, identifying and escalating high priority, high severity issues
• Update pending tickets with timely, precise and accurate information
• Following up with end users or support groups, if necessary, for closure of pending tickets
• Creating and uploading knowledge base articles
• Provide support to internal projects and ensure all assigned projects deliverables are completed
• Understanding on Microsoft (MS) Windows 10/11, Microsoft 365, IP addressing, DHCP, DNS, network cabling and patching
• Perform application support, mobile device support, PC imaging, and asset management
• Hands and feet support for Network, Security, Server (Windows and Linux), and Unified Communications towers
• Conference room checks and equipment support

What You Need to Be Successful

• Experience in core End User services domain
• Knowledge of computer/ Laptops/ Printers/ peripheral troubleshooting
• Knowledge of Office applications, MS M365, security clients, patch management, etc.
• Experience and knowledge in various methodologies and models for end user services delivery.
• Must have sound troubleshooting knowledge of Operating systems (MS Windows 10 and 11, Linux, MAC OS)
• Strong communication skills, both verbal and written in English

Bonus Points if You Have

• Work well in team environments and be self-motivated/self-starting
• Strong listening skills and ability to innovate and brainstorm around business ideas and needs
• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, results driven
• Able to derive results in an ambiguous setting and accomplish results in line with business needs.

What Makes You Eligible

• Must be currently enrolled in a related Bachelor's Degree program or higher at an accredited institution having completed your Sophomore year or later, taking at least one class in the semester/quarter before participation in the internship program, and returning to school for at least one semester upon completion of the internship program
• Must have a cumulative 3.0 GPA
• Be willing to work in a hybrid office in Novi, Michigan or remotely
• Able to provide your own housing and transportation to/from work.
• Must possess unrestricted work authorization.
• Successfully complete a background investigation and drug screen as a condition of employment
• Must provide full work availability from May 18, 2026 through August 7, 2026 and be able to work 40 hours per week

What We Offer

• Flexible work environment, allowing for hybrid work for positions/tasks that can be performed outside a HARMAN location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Access to HARMAN Campus Fitness Center and Cafeteria
• An inclusive and diverse work environment that fosters and encourages professional and personal development

Pay Transparency

• Freshman: $21.00
• Sophomore: $23.00
• Junior: $25.00
• Senior: $27.00
• Master: $32.00
• Doct: $38.00

Dependent on the internship offered, pay is based on factors, including without limitation, the applicant's level of education and business need.

Benefits

HARMAN is interested in your health and wellbeing and offers benefits designed to support your wellbeing. Benefits and perks may vary depending on the nature of your relationship with HARMAN, and may include paid sick leave and medical benefits.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.