Hiring - Storage SME - Remote - W2 Only

Role: Storage SME

Locations: 100% Remote

Duration: 12+ Months Contract

Pay Rate: $55/Hr on W2

Position Summary:

• This position is responsible for advanced administration and support of enterprise storage.
• This role focuses on NetApp storage environments (FAS, ONTAP), multi-vendor storage platforms, and cross-platform system administration.
• The consultant ensures high availability, performance optimization, and operational excellence, while supporting ITIL-based service management processes.

Key Responsibilities:

Storage & Infrastructure Management:

• Administer and support NetApp FAS systems and NetApp ONTAP environments
• Provide advanced support for NAS and SAN architectures, including provisioning, zoning, and performance optimization
• Manage EMC storage platforms and interoperable storage environments
• Perform capacity planning, replication, backup integration, and disaster recovery setup
• Use NetApp Active IQ Unified Manager (AIQUM) for proactive monitoring, performance analysis, alerting, and reporting
• Troubleshoot complex storage issues and implement performance tuning improvements

Identity & Authentication:

• Configure and support authentication protocols including:
• Kerberos
• LDAP
• Integrate infrastructure systems with directory services and access control frameworks

IT Service Management (ITSM)

Support ITIL processes including:

• Incident Management timely diagnosis and resolution of infrastructure incidents
• Problem Management root cause analysis and implementation of permanent fixes
• Utilize ServiceNow ITSM for ticket tracking, workflow automation, and reporting
• Maintain comprehensive documentation for incidents, changes, and system configurations

Required Qualifications:

• Bachelor s degree in IT, Computer Science, or related field (or equivalent experience)
• 5-7 years of experience in infrastructure and storage
• Strong hands-on experience with:
• NetApp ONTAP and NetApp FAS
• NetApp Active IQ Unified Manager (AIQUM) monitoring and analytics
• SAN/NAS storage environments
• Windows Server and Linux (Red Hat) administration
• Experience supporting EMC storage systems
• Proficiency with Microsoft PowerShell scripting

Preferred Qualifications:

• Familiarity with ServiceNow ITSM platform and ITIL processes
• Knowledge of enterprise authentication protocols (Kerberos, LDAP)
• Relevant certifications (preferred):
• NetApp Certified Professional (NCDA/NCIE)
• Microsoft Certified
• Red Hat Certified Engineer (RHCE)

Key Skills:

• Advanced troubleshooting and root cause analysis
• Strong knowledge of storage performance and monitoring tools (AIQUM)
• Ability to manage complex, multi-platform environments
• Strong communication and documentation skills
• Ability to work in high-availability, mission-critical environments

Work Environment:

• Enterprise IT infrastructure environment (remote)
• Participation in on-call rotation for critical infrastructure support

Success Metrics:

• Storage and system uptime and performance
• Reduction of recurring issues through effective problem management
• Efficient capacity and performance optimization using AIQUM insights