AI Experience Designer, Senior Associate

Job Description

Shape the Future of Marketing with AI-Driven Experience Design

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an AI Experience Designer, Senior Associate in Marketing, you will play a pivotal role in shaping the user experience of our AI-driven products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our employees and customers.

Key Responsibilities

• Design and develop elegant, consistent solutions for complex interaction problems across web and conversational platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture, storyboarding, and prototyping to enhance navigation, findability, and overall user satisfaction.
• Lead and execute end-to-end design initiatives, including service flows, wireframes, and agentic (AI-driven) experiences.
• Collaborate with engineering and AI teams to prototype and validate conversational flows for chatbots, voice assistants, and agentic systems.
• Incorporate inclusive design principles and accessibility guidelines to ensure products and services cater to a diverse range of users.
• Conduct data-driven analyses, interpret complex data, and transform insights into actionable design decisions.
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking.
• Articulate design rationale through compelling storytelling, documentation, and presentations.

Required Qualifications

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Demonstrated experience designing and optimizing user experiences across multiple platforms, including web and conversational AI.
• Proven ability to create visual representations of user journeys (e.g., storyboarding, wireframes, prototypes).
• Experience with industry-standard design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Advanced technical literacy, including understanding of client-side technologies, APIs, microservices, and large language model-powered systems (e.g., MCP, Agents, RAG).
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
• Experience working with and testing user-facing AI/ML applications and workflows.

Preferred Qualifications

• Experience designing agentic systems, including prompt writing and persona development.
• Familiarity with tools such as Voiceflow, Lucidchart, Amazon Lex, Google Dialogflow, Nuance Mix, Audacity, or similar.
• Experience with prompt/context engineering and agentic AI.
• Familiarity with Jira and Agile development processes.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.