Field Technician

RESPONSIBILITIES:
Kforce has a client in Henrico, VA that is seeking a Field Technician.

Duties:
* Respond to and resolve support tickets across Tier 1 and Tier 2 queues
* Provide in-person and remote support for end users, including hardware, software, and connectivity issues
* Troubleshoot Windows systems, Microsoft 365, mobile devices, and peripherals
* Ensure timely resolution of incidents while meeting service expectations
* Travel to job sites, branch offices, and project locations throughout the Miami region
* Serve as the primary IT presence for onsite users in remote or field environments
* Support new site setups, relocations, and deployments
* Coordinate with centralized IT teams (Help Desk, NetOps, SecOps) to resolve issues
* Perform network and cellular scans at job sites to assess connectivity and coverage
* Assist with network equipment deployments, including switches, access points, and firewalls
* Support basic network configuration tasks and coordinate with NetOps for advanced configurations
* Participate in site surveys, infrastructure planning, and troubleshooting connectivity issues
* Assist in identifying and remediating security vulnerabilities and compliance gaps
* Support security initiatives such as endpoint compliance, MFA setup, and device validation
* Coordinate with Security Operations (SecOps) for incident response and remediation activities
* Follow proper procedures for network scanning and security approvals when conducting site assessments Follow proper procedures for network scanning and security approvals when conducting site assessments
* Image, configure, deploy, and troubleshoot laptops and mobile devices
* Support onboarding and offboarding processes, including device setup and recovery
* Maintain local inventory awareness and coordinate with central asset management
* Assist Tier 1 with high-volume or complex tickets as needed
* Support Tier 2 responsibilities including advanced troubleshooting and onsite escalations

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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