IT Support Specialist

This IT Support Specialist role is an exciting opportunity to provide on-campus IT support in a dynamic and collaborative environment. You''ll work closely with faculty and executives to ensure efficient IT operations.

Responsibilities

• Provide expert support for both PC and MAC environments, diagnosing and solving hardware and software issues.
• Collaborate on telecom and networking infrastructure repairs, liaising with the Network team for solutions.
• Play a pivotal role in managing and maintaining user accounts on platforms like Active Directory and Microsoft 365.
• Take charge of asset management, including inventory control and equipment decommissioning.
• Oversee AV setups for meetings, ensuring all systems function flawlessly.
• Be on standby for potential outages or urgent IT needs, sometimes outside of regular hours.
• Partake in departmental and client meetings to stay aligned with objectives and provide feedback and insights.

Skills

• Minimum of 2 years'' experience working with both Windows and MAC operating systems.
• Proficient in administering user and group objects within Active Directory.
• Strong background in managing Office 365 and Exchange mailboxes.
• Excellent problem-solving abilities with a keen eye for detail and adherence to processes.
• Strong interpersonal and communication skills to foster positive stakeholder relationships.

Preferred Skills

• Experience with Cisco IP phones and Call Manager support.
• Prior exposure to Office 365 and Windows server platform support.
• Technical certifications such as Microsoft, CompTIA A+, or equivalent credentials.

At Horizontal, we champion diversity, equity, and inclusion. We believe diverse teams drive innovation, and we''re committed to building an inclusive environment where everyone can thrive.

 

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $14 - $35 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.