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IT Support Representative

Austin, TX, US • Posted 4 days ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Operations
Onboarding
End-user Training
Laptop
Printers
Mobile Devices
Reporting
Documentation
Network
Cyber Security
Endpoint Protection
Access Control
Data Security
Backup Administration
Disaster Recovery
Asset Management
Inventory
Computer Hardware
Organized
Customer Service
Problem Solving
Conflict Resolution
Attention To Detail
Management
Collaboration
Technical Support
Help Desk
Information Technology
Microsoft Windows
OS X
Microsoft Office
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Analytical Skill
Communication
CompTIA
Network+
FSA
Life Insurance

Summary

Job Description
The IT Support Representative provides day-to-day technical support for the organization's hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.

Key Responsibilities

User Support & Troubleshooting

Serve as the primary point of contact for IT-related support requests.
Troubleshoot hardware, software, network, and connectivity issues.
Provide remote and in-person technical support to end users.
Escalate complex technical issues to senior IT staff or external vendors.
Assist with onboarding new employees, including workstation setup and system access.
Provide basic user training and guidance on company systems and tools.
System Maintenance & Administration
Set up and configure desktops, laptops, printers, and mobile devices.
Manage user accounts, passwords, and access permissions.
Install software updates, patches, and security configurations.
Monitor system performance and report recurring issues.
Maintain documentation of support tickets, resolutions, and IT procedures.

Network & Security Support
Assist with troubleshooting network connectivity, VPN, and email issues.
Support cybersecurity best practices including endpoint protection and access controls.
Help enforce IT policies and data security standards.
Assist with maintaining backups and supporting disaster recovery procedures.

Equipment & Asset Management
Track and manage IT inventory including hardware and licenses.
Coordinate equipment repairs and warranty claims when needed.
Maintain organized records of assigned equipment and assets.

Key Competencies

Customer service mindset
Problem-solving ability
Technical aptitude
Attention to detail
Time management and prioritization
Cross-functional collaboration

Requirements

1-3+ years of experience in IT support or help desk roles.
Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience).
Experience supporting Windows and/or macOS environments.
Working knowledge of Microsoft 365 and common business applications.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
CompTIA A+, Network+, or similar certification preferred.

Benefits

Competitive salary
Medical
Dental
Vision
FSA and HSA options
401(k) with employer matching up to 4% of salary
Life insurance
Paid Time Off
Paid company holidays
Short-term Disability
Long-term Disability
Discount program
Employee Resource Services
Fitness Membership discounts

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91085679
Position Id: b66216e19e6b5e127ddfa594149f7bf4
Posted 4 days ago

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