TECHNICAL PRODUCT OWNER

Key Responsibilities

• Serve as the system owner and enterprise steward for MCL''s core business platforms, with primary accountability for the AHA, ADO, Miro. The role is responsible for defining, governing, and evolving platform standards, configurations, and ways of working that enable scalable delivery, financial and workforce governance, and trusted reporting.
• Act as a strategic partner and decision authority, balancing flexibility for teams with enterprise controls—driving automation, data integrity, and consistency while providing advanced platform expertise, stakeholder enablement, and continuous improvement aligned to departmental and enterprise strategy.

Job Description:

• Serve as system owner and steward for core business platforms, with initial primary accountability for the AHA, ADO, Miro, partnering with teams to enable best practices while defining, enforcing, and evolving enterprise standards, configurations, and ways of working aligned to department and enterprise needs.
• Own MCL digital teams'' business platform governance and operating models, including access management, roles, licensing, security controls, segregation of duties, and audit readiness, ensuring platforms are used consistently, securely, and in accordance with defined standards.
• Administer and evolve system configurations and workflows.
• Drive automation and optimization at scale, reducing manual effort and variability by standardizing workflows, leveraging platform capabilities, and enforcing repeatable patterns that support modern, efficient ways of working.
• Partner closely with product, delivery, and operations teams to translate needs into effective system designs, while establishing guardrails, templates, and configuration standards that optimize tool usage, prevent fragmentation, and support long-term scalability.
• Ensure data integrity and reporting reliability, enabling trusted time, cost, utilization, delivery, and portfolio insights and supporting downstream integrations, financial, and enterprise reporting systems.
• Provide advanced platform support by serving as the expert escalation point and system owner, resolving complex configuration, workflow, access, data, and integration issues; designing durable solutions; and making informed trade-off decisions that balance team needs, enterprise governance, scalability, and compliance.
• Lead stakeholder enablement and change management, including intake processes, documentation, training, onboarding, and adoption support, ensuring teams understand both how to use the tools and the standards they are expected to follow.
• Drive continuous improvement and strategic evolution of platforms by evaluating enhancement requests, prioritizing backlogs, measuring adoption and value, and actively reinforcing standards and ways of working that align platforms to department and enterprise strategy.

Additions to Preferred Qualifications:

• Demonstrated, hands-on experience administering and configuring platforms AHA, ADO, Miro, including deep knowledge of workflows, permissions, data structures, and automation capabilities.
• Demonstrated expertise providing enterprise platform support, including deep hands-on experience diagnosing complex system issues, designing and implementing advanced configurations and automations, leading upgrades or enhancements, partnering with vendors, and translating cross-team business and product needs into sustainable, best-practice platform solutions.
• Proven ability to translate product team, business operations, and leadership needs into system configurations and standards, balancing flexibility for teams with enterprise governance and best practices.
• Strong understanding of Agile, product delivery, and time tracking practices, and how system configuration and tooling decisions enable (or hinder) effective execution.
• Experience partnering closely with product teams, finance, HR, and delivery leaders to design scalable, compliant, and user-friendly workflows that support planning, delivery, and reporting needs.
• Demonstrated expertise in applying platform best practices to drive consistency, usability, data integrity, and long-term sustainability across teams and products.
• Ability to evaluate and optimize tool configurations and integrations to reduce manual effort, improve data quality, and enhance the overall user experience for diverse stakeholder groups.