D365 (CE) CRM Functional Consultant || FTE at New York

New York, NY, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
On-site
$100,000 - $160,000/yr
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Dynamics 365 CRM
  • Functional Consultant
  • D365 CE configurations
  • OOTB D365 modules
  • Customer Service
  • Case Management

Summary

Dynamics 365 CRM Functional Consultant || FTE at New York

Role Summary

  • The Functional Consultant translates business processes into D365 CE configurations, focusing on case management, workflows, SLAs, queues, and business rules.

Key Responsibilities

  • Lead end-to-end implementation of D365 CE (CRM) projects
  • Engage with business stakeholders to gather, analyze, and document requirements
  • Conduct workshops, gap analysis, and fitment sessions
  • Translate business requirements into functional specifications and solution designs
  • Configure OOTB D365 modules (Customer Service, Case Management, Sales)
  • Collaborate with technical teams for customizations, integrations, and data migration
  • Support UAT, training, go-live and change management activities
  • Ensure best practices and adherence to Microsoft standards

Skills & Experience

  • 9 12 years of D365 CE Functional experience
  • Strong domain knowledge in Customer Service / Case Management
  • Hands-on experience in D365 CE and Power Platform configuration
  • Ability to map SOP-driven processes into CRM flows
  • Strong documentation and stakeholder communication skills
  • Good to Have : Microsoft certifications

Thanks,

IT First Source

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10116820
  • Position Id: AY26_3.6.1
  • Posted 5 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

New York, New York

Today

Easy Apply

Full-time, Contract, Third Party

New York, New York

Today

Full-time

USD 45.00 - 60.00 per hour

New York, New York

4d ago

Full-time

USD 77,000.00 - 97,000.00 per year

Hybrid in New York, New York

Today

Easy Apply

Full-time

$160,000 - $200,000

Search all similar jobs