Messaging Engineer

Position: Messaging Engineer

Location: Chicago, IL  (Hybrid)

Duration: Contract

Job Description:

Essential functions:

·       Monitor user support requests for escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified.

·       Provide timely feedback to the end user on the status of their issue or request.

·       Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.

·       Document and communicate platform standards to other IT groups.

·       Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.

·       Provide subject matter expertise and support assistance for projects seeking to leverage the Firm’s messaging and mobile computing environment.

·       Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.

·       Understand and remain current on messaging and mobile device technologies and trends.

·       Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.

·       Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.

·       Perform monthly maintenance during designated weekend maintenance periods.

·       Participate in the team’s on-call rotation which requires 24x7 availability to respond and actively work on escalations.

Qualifications:

·       Education, Work Experience, Skills:

·       The Messaging Engineer Temp Contractor must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 5+ years of experience supporting major messaging implementations in large corporations. Additional requirements include:

·       Strong understanding of mobile device management platforms (VMware Workspace One UEM, Intune, and BlackBerry UEM).

·       Strong understanding of messaging technologies including Exchange 2016/2019, Microsoft 365 (Exchange Online and Teams), Email archive systems, SMTP, Proofpoint and other messaging products.

·       Strong understanding of unified communication technologies including Skype for Business.

·       Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server.

·       Strong understanding of PowerShell scripting and automation techniques in a Windows environment.

·       Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.

Technologies/Software:

·       Microsoft Exchange

·       Microsoft Outlook

·       Microsoft Skype for Business

·       Microsoft Active Directory

·       Proofpoint

·       Capax EAS Archive

·       Litera Metadact

·       Microsoft Windows Server

·       VMware Workspace One UEM (AirWatch)

·       Microsoft Intune

·       Microsoft 365 (Exchange Online and Teams)

·       Apple iPhones/iPads

·       BlackBerry Enterprise Server & BlackBerry Work for iOS

·       CodeTwo Exchange Rules Pro

·       Trend Scanmail for Exchange

·       GSX and SCOM Monitoring Software

·       Progress MOVEit Transfer