Systems Engineer (Elevate)

North Carolina, NC, US • Posted 3 days ago • Updated 2 hours ago
Contract Independent
Contract W2
On-site
$32.00/hr
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Fitment

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Job Details

Skills

  • Lifecycle Management
  • Employment Authorization
  • Procurement
  • Data Integrity
  • Billing
  • Invoices
  • Field Operations
  • UPS
  • Testing
  • WAN
  • MPLS
  • Training
  • Workflow
  • JIRA
  • ServiceNow
  • Organizational Skills
  • Attention To Detail
  • Communication
  • Microsoft Excel
  • Productivity
  • Computer Networking
  • IT Operations
  • Granite
  • Inventory
  • Reporting
  • Microsoft SharePoint
  • Confluence
  • Documentation
  • Telecommunications
  • Collaboration

Summary

Junior Systems Engineer

Charlotte, NC (Hybrid: 3x per week onsite in Ally Charlotte Center)

Hybrid role

$32 per hour
ABOUT THE ROLE

Our client is seeking a Junior Systems Engineer to support the lifecycle management of enterprise data and voice circuits in a hybrid role based in Charlotte, NC. This entry-level position is ideal for candidates with 0-1 year of experience in IT, network operations, telecommunications, or infrastructure support (including internships, co-ops, or relevant academic projects). The Junior Systems Engineer will assist with ordering, tracking, documentation, billing review, and communication across internal teams and external vendors, working closely under the guidance of senior engineers and team leads. The role offers an excellent opportunity to learn telecommunications operations, vendor coordination, and enterprise infrastructure processes. Occasional after-hours support may be required for scheduled activations or disconnects.

Work Authorization: We are unable to provide sponsorship currently.
WHAT YOU'LL DO
  • Assist with the lifecycle support of data and voice circuits, including order intake, vendor coordination, delivery tracking, activations, service changes, and disconnect requests
  • Work with circuit vendors and carriers to gather updates, follow up on milestones, and escalate issues to senior team members as needed
  • Support internal ordering and procurement processes, including submitting purchase requests and helping track approvals and documentation
  • Maintain accurate circuit and inventory records in approved systems and tools, ensuring data integrity and timely updates
  • Help review billing and invoice information to identify potential discrepancies, post-disconnect charges, or missing updates, escalating findings for resolution
  • Partner with engineering, field operations, and site contacts to support circuit turn-ups, testing activities, and service readiness
  • Create and update tickets or tasks in tools such as Jira, ServiceNow, or similar platforms to track work and progress
  • Provide basic status updates and documentation to stakeholders with guidance from senior engineers
WHAT YOU BRING
  • 0-1 years of experience in IT, network operations, telecommunications, or infrastructure support (including internships, co-ops, or relevant academic projects)
  • Basic understanding of data and voice connectivity concepts (e.g., WAN, DIA, MPLS, carrier-delivered services); training provided
  • Familiarity with ticketing or workflow tools such as Jira, ServiceNow, or similar (academic or internship experience acceptable)
  • Strong organizational skills and attention to detail, with the ability to follow documented processes and instructions
  • Effective written and verbal communication skills, with a willingness to ask questions and learn from others
  • Proficiency with Microsoft Excel and other standard productivity tools
  • Ability to work collaboratively in a team-oriented environment
  • Occasional after-hours support may be required for scheduled activations or disconnects
  • Nice to have: Internship or academic exposure to telecommunications, networking, or IT operations
  • Familiarity with circuit vendors or carriers (e.g., AT&T, Lumen, Granite, Bandwidth)
  • Experience with inventory tracking, documentation, or operational reporting
  • Exposure to SharePoint, Confluence, or similar documentation tools
WHAT'S IN IT FOR YOU
  • Opportunity to learn and grow within telecommunications operations and enterprise infrastructure environments
  • Collaborative team environment with guidance from experienced engineers
  • Hybrid work schedule with onsite collaboration
  • Competitive hourly compensation
  • Equal employment opportunity employer

#LI-RH1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv000000h4DFEAY
  • Posted 3 days ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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