IT Support Analyst

IT Support Technician (Desktop / Field Support)

We're looking for a hands-on IT Support Technician to join a fast-paced environment supporting end users across hardware, software, and network systems. This is a great opportunity for someone who enjoys troubleshooting, working directly with users, and being involved in both day-to-day support and larger IT initiatives.

What You'll Do

• Troubleshoot and resolve issues across hardware, software, printers, and network connectivity
• Provide deskside and remote support for end users, ensuring timely resolution and strong customer experience
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Support LAN environments, including basic networking, connectivity, and device setup
• Perform data backups/restores and assist with system upgrades and migrations
• Manage and support Active Directory and Group Policy updates
• Install and troubleshoot operating systems, applications, and enterprise software (email, internet, etc.)
• Assist with network setups, including hardware installs and cabling (terminate, test, and maintain connections)
• Coordinate with vendors for escalated issues and ensure follow-through to resolution
• Transfer user data and support equipment refreshes and deployments

Project & Improvement Work

• Partner with users to understand technical needs and recommend solutions
• Assist with hardware/software evaluations and procurement recommendations
• Support system upgrades and new technology rollouts
• Perform testing across systems, applications, and environments
• Contribute to documentation, procedures, and IT standards

Additional Responsibilities

• Conduct inventory tracking of IT equipment and maintain accurate records
• Provide training and guidance to users on hardware and software
• Help create user documentation, quick guides, and training materials
• Participate in continuous improvement of IT processes and tools

What We're Looking For

• 3+ years of IT support / desktop support experience
• Strong troubleshooting skills across Windows, hardware, and networking
• Experience supporting printers and peripheral devices
• Solid customer service and communication skills
• Experience working in a fast-paced, ticket-driven environment

Nice to Have

• Experience with Active Directory / Group Policy
• Exposure to network cabling and LAN support
• Experience with enterprise tools, software deployments, or system upgrades

Top Skills

• IT Support
• Troubleshooting
• Customer Service
• Windows / Hardware Support
• Network Support

Job Type & Location
This is a Contract position based out of Harrisburg, PA.
Pay and Benefits
The pay range for this position is $17.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Harrisburg,PA.
Application Deadline
This position is anticipated to close on Jun 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.