Incident Manager

Columbus, OH, US • Posted 8 days ago • Updated 5 days ago
Contract W2
Contract Independent
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Disaster Recovery
  • IT Service Management
  • Incident Management

Summary

Position Title: Incident Manager/ Coordinator
Location: Columbus, OH 

Role Overview

We are seeking a (Incident Manager) to lead and manage high-severity IT incidents (P1/P2) across enterprise systems. This role acts as the central command during outages, ensuring rapid triage, clear communication, and timely resolution while engaging cross-functional technical teams.

Key Responsibilities

  • Lead Major Incident bridge calls and drive real-time resolution across teams
  • Coordinate end-to-end incident triage, escalation, and recovery
  • Provide clear, concise updates to business stakeholders and leadership
  • Own and facilitate Root Cause Analysis (RCA) and post-incident reviews
  • Monitor service health and ensure timely response to outages/performance issues
  • Support Disaster Recovery (DR) exercises and readiness activities
  • Prepare Start-of-Day (SOD) reports and lead daily readiness meetings
  • Ensure proper documentation and tracking of incidents within ITSM tools

 

Basic Qualifications

  • 3+ years of experience in Incident Management / IT Operations
  • Strong understanding of incident lifecycle & escalation processes
  • Experience working in high-pressure, fast-paced environments
  • Excellent verbal and written communication skills

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: swapps
  • Position Id: 8954505
  • Posted 8 days ago
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