Oracle Fusion Service Consultant / Developer
Kaizen Soft Solutions, LLC
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Job Details
Skills
- Agile
- Artificial Intelligence
- Cloud Computing
- Business Intelligence
- Collaboration
- Customer Relationship Management (CRM)
- Customer Experience
- Customer Support
- Data Migration
- Enterprise Resource Planning
- Fusion
- Customer Service
- Data Validation
- Oracle EBS
- Oracle Fusion
- Management
- Mergers and Acquisitions
- Oracle
- Performance Tuning
- Process Improvement
- Production Support
- Knowledge Management
- PL/SQL
- HR Management
- Reporting
- SLA
- SQL
- Oracle Fusion Service
- Oracle CX
- Oracle Integration Cloud (OIC)
- ERP
- HCM
Summary
Role: Oracle Fusion Service Consultant / Developer
Location: Boston, MA (5 Days onsite)
Duration: Long Term
Experience: 13+ years
Visa: H1B, -EAD, L2-EAD, TN, GC-EAD, USC
Job Summary:
We are seeking an experienced Oracle Fusion Service professional to design, implement, and support customer service solutions using Oracle Fusion applications. The ideal candidate will have strong experience in Oracle CX Service (Fusion Service), integrations, and business process optimization.
Key Responsibilities:
• Implement and configure Oracle Fusion Service (CX Service / Service Cloud) modules
• Analyze business requirements and translate them into technical solutions
• Customize workflows, service requests, case management, and knowledge management
• Develop and maintain integrations with other systems (ERP, CRM, third-party tools)
• Work on REST/SOAP APIs, web services, and Oracle Integration Cloud (OIC)
• Perform data migration, data validation, and system testing
• Provide production support, troubleshooting, and performance tuning
• Collaborate with business stakeholders, functional teams, and technical teams
• Prepare technical documentation and user training materials
Required Skills:
• Strong experience with Oracle Fusion Service / Oracle CX Service
• Knowledge of Oracle Fusion Applications (ERP / HCM / CX)
• Experience with Oracle Integration Cloud (OIC)
• Hands-on experience with REST and SOAP web services
• Understanding of service processes like case management, SLA, and customer support workflows
• SQL, PL/SQL knowledge
• Experience in data migration and reporting tools (BI / OTBI)
Preferred Skills:
• Experience with Oracle Service Cloud (RightNow)
• Knowledge of AI-driven service features, chatbots, and digital assistants
• Familiarity with Agile/Scrum methodologies
• Certification in Oracle Fusion CX or Service
Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in Oracle Fusion Service or Oracle CX implementations
NOTE: Please share the resumes along with contact information & VALID LinkedIn URL.
Phani Teja Arruri | Team Lead Kaizen Soft Solutions LLC
e:
M: +1
L: linkedin.com/in/phani-teja-253a0a17b
- Dice Id: 91135200
- Position Id: 8945882
- Posted 8 hours ago
Company Info
Kaizen Soft Solutions is a growing software solutions provider based out of Tampa, Florida, in the United States. We focus on delivering high value to clients through integrated, reliable, responsive, and cost-effective solutions. We have been a trusted partner to several small, medium, and large companies, enabling them to overcome critical business challenges.
We have profound experience and expertise in providing solutions for complex IT implementation projects and integrating emerging technologies in a dynamic environment.
Our cutting-edge solutions make us a seamless extension of our clients. With our dynamic, scalable, resilient, and responsive offerings, we ensure rapid growth and high value for our clients.
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