SAP CS Lead / Senior Consultant – S/4HANA Migration 15+ Required

Job Description

EY is seeking a highly experienced SAP CS (Customer Service) Lead / Senior Consultant with 15+ years of strong SAP Service Management experience. The ideal candidate must have deep hands-on expertise in SAP CS, In-House Service/Repair, Field Service Management, Service Contracts, and ECC to S/4HANA Migration.

The candidate should possess strong functional consulting, stakeholder management, and enterprise transformation experience with proven ability to lead end-to-end SAP CS implementations and migration programs.

Key Responsibilities

• Lead SAP CS implementation, rollout, migration, and support engagements
• Drive ECC to S/4HANA migration activities for SAP CS processes and integrations
• Configure and support:
  • In-House Repair / In-House Service
  • Field Service Processes
  • Service Notifications & Service Orders
  • Service Contracts & Warranty Management
• Conduct workshops, requirement gathering, fit-gap analysis, and solution design
• Collaborate with business stakeholders, architects, technical teams, and leadership
• Support integration with SAP SD, MM, PM, and CRM/FSM
• Prepare functional specifications and coordinate with ABAP/development teams
• Manage SIT, UAT, defect management, and go-live support
• Lead offshore/onshore coordination and client communication
• Support cutover planning, deployment, and hypercare activities

Mandatory Skills

• SAP CS (Customer Service)
• In-House Service / Repair
• Field Service Management
• Service Contracts
• ECC to S/4HANA Migration
• SAP CS Configuration
• Integration with SD/MM/PM
• Full Lifecycle Implementations
• Client-Facing Communication
• Stakeholder Management

Preferred Qualifications

• 15+ years of SAP experience
• Multiple SAP CS implementations
• ECC to S/4HANA migration experience
• SAP CS certification preferred
• Experience with SAP FSM / SAP CRM
• Strong leadership and delivery management skills