Cloud Destinations LLC
Cloud Destinations LLC

Telecom Network Technician

Atlanta, GA, US • Posted 1 day ago • Updated 1 day ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • 4G
  • DIAMETER
  • DRA
  • Kibana
  • LTE
  • MVNO
  • MMS
  • RCS
  • Project Management
  • Shell Scripting
  • Python

Summary

  • Title: Network Technician
  • Location: Atlanta, GA
  • Duration: 12 Months Contract
Job Description:
 
Responsibilities:
Troubleshoot eSIM and pSIM provisioning, activation, entitlement, and device-setup failures; document findings and escalate systemic issues.
Triage Short Message Service (SMS), Multimedia Messaging Service (MMS), voicemail, voice, and notification issues at the second- and third-tier support levels.
Support Online Charging System (OCS) and Diameter Routing Agent (DRA) resiliency testing by preparing the lab, running test scripts, and capturing results.
Represent client on incident bridges, collaborate with carrier operations and incident-management teams, and maintain accurate tickets, timelines, owners, and follow-ups.
Identify recurring or multi-device trends, gather supporting evidence, determine broader impact, and drive escalation until the appropriate teams take action.
Build dashboards and operational reports, and maintain runbooks, Methods of Procedure (MOPs), and SharePoint knowledge-base articles so repeat issues are handled consistently.
Trace issues across mobility-network, provisioning, billing, charging, roaming, device, and internal IT systems to identify the next responsible team and move resolution forward.
Provide clear status updates to leadership and stakeholders, including work completed, next steps, risks, and the rationale for the recommended path.
Qualifications:
Required qualifications:
Demonstrated ownership of technical issues through resolution, including engaging points of contact, confirming promised actions, and maintaining follow-through until closure.
Ability to assess the broader impact of an incident beyond the individual ticket or device.
Structured troubleshooting skills, including tracing dependencies, isolating likely failure domains, and engaging the appropriate team even when the final fix is not yet known.
Clear written and verbal communication with technical teams, leadership, carrier partners, and other stakeholders.
Broad understanding of how mobility networks connect with provisioning, billing, charging, roaming, devices, and internal IT systems.
Ability to work effectively in incident, problem-management, service-assurance, MVNO, carrier-escalation, service-delivery, or technical account environments.
 
Preferred qualifications:
Project-management or technical program coordination experience, particularly for recurring issues that require cross-team tracking.
Experience documenting procedures and building repeatable operational processes.
Familiarity with eSIM flows, including Subscription Manager Data Preparation Plus (SM-DP+) and entitlement; Diameter, OCS, and DRA; IP Multimedia Subsystem (IMS) and Voice over LTE (VoLTE); SMSC, MMSC, and Rich Communication Services (RCS); and 4G/5G core concepts.
Basic Python, SQL, or shell scripting experience.
 
Tools and Technologies:
Kibana and Elasticsearch
RADCOM or comparable network-tracing platforms
Python, SQL, or shell scripting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91097117
  • Position Id: 9136106
  • Posted 1 day ago

Company Info

About Cloud Destinations LLC

One of the leading US-based staffing and IT consulting partner. Experience exceptional service and top-tier talent across industries. Count on us for staffing solutions that cater to the unique demands of the American market.

Our experienced recruiters ensure a seamless fit within your team, accelerating success. But we go beyond staffing and empower employees with fully sponsored certification programs, keeping them ahead. Experience comprehensive benefits including health, wellness coverage, dental insurance, vision insurance, as well as flexible hours, remote work options, and a robust 401K plan to ensure a secure future at the companies we represent.

At Cloud Destinations, we bring industry expertise and a passion for excellence. From Enterprise Cloud Strategy to Managed Infrastructure Services, Digital Transformation, BI & Data Analytics, Security, Data Engineering, and more, we navigate the IT landscape with finesse. Choose us as your trusted partner, witness transformative talent and exceptional service. Let's unlock new possibilities and drive your success in the dynamic world of IT together.

About_Company_One
Go to company profile
Contact the job poster
GM

Govindaraj Muthusamy

Recruiter @ Cloud Destinations LLC

View Profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Cloud Destinations LLC in Atlanta, GA