Warranty Representative

Warranty Services Representative

Location: Oxnard, CA
Schedule: Full-time (standard business hours)

Overview

We are seeking an experienced Warranty Services Representative to provide advanced customer support related to warranty services, claims processing, and service coordination. This role is ideal for a detail-oriented professional with strong communication skills and experience handling complex customer inquiries, particularly within technical or product-driven environments.

Key Responsibilities

• Provide advanced customer support via phone and electronic communication for warranty-related inquiries
• Assist customers with warranty validation, registration, and eligibility determination
• Explain and interpret warranty terms and product service coverage clearly and accurately
• Coordinate returns, repairs, and replacements for defective or malfunctioning products
• Dispatch and coordinate third-party service providers and contractors
• Track, document, and manage service requests using CRM/ERP systems
• Troubleshoot issues, assess parts availability, and support inventory-related inquiries
• Perform follow-ups with customers to ensure timely resolution and satisfaction
• Support complex projects including multi-family and large-scale commercial accounts

Required Qualifications

• Strong experience in warranty claims, claims processing, and customer support
• Proven ability to manage high-volume, complex service requests
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Experience working with CRM and ERP systems
• Excellent verbal and written communication skills with high attention to detail
• Ability to read and interpret technical documents and warranty information
• Strong organizational and multitasking abilities

Preferred Qualifications

• Bilingual in Spanish (preferred)
• Experience supporting technical products or field service operations
• Background in dispatch coordination or vendor management

Core Competencies

• Customer-focused with strong problem-solving abilities
• Ability to work effectively in a matrix team environment
• Strong attention to detail and accuracy
• Ability to manage and prioritize multiple projects simultaneously
• High level of accountability, follow-through, and professionalism

Skills

• Warranty Claims Processing
• Customer Service & Customer Support
• Data Entry & Documentation
• Excel & MS Office Suite
• CRM / ERP Systems
• Dispatch & Service Coordination

Why Join Us?

• Opportunity to support complex, large-scale service operations
• Work in a collaborative, team-driven environment
• Gain exposure to advanced warranty systems and processes
• Build expertise in customer service, technical support, and operations coordination

Job Type & Location
This is a Contract position based out of Oxnard, CA.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oxnard,CA.
Application Deadline
This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.