Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in East Lansing, Michigan. This role is ideal for someone who excels in solving technical issues and is committed to providing exceptional customer service. You will play a key role in ensuring seamless network functionality and resolving user concerns in a dynamic, onsite environment.

Responsibilities:
Provide responsive and detail-oriented technical support to end-users through phone, email, or in-person interactions.
Diagnose and troubleshoot network connectivity issues, ensuring timely resolution.
Utilize and configure network hardware, including routers and cabling, to maintain optimal performance.
Address and resolve service desk tickets effectively, documenting solutions for future reference.
Perform basic troubleshooting for Microsoft Windows 10 and Active Directory.
Collaborate with team members to identify and resolve recurring technical problems.
Ensure proper setup, communication, and configuration of network components.
Monitor network performance and identify areas for improvement.
Maintain accurate records of technical issues and solutions for reporting purposes.
Follow established protocols for handling sensitive data and maintaining system security.

Requirements

Proficiency in Microsoft Windows 10 and Active Directory.
Strong problem-solving skills with a focus on troubleshooting network issues.
Familiarity with networking equipment such as routers and cabling.
Experience with service desk ticketing systems and resolving user concerns.
Knowledge of network communication, configuration, and hardware components.
Ability to work onsite Monday through Friday, 9 AM to 5 PM.
Excellent interpersonal and customer service skills.
Strong attention to detail and ability to document technical solutions effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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