JDA TSG, we equip many of the world s major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
Director, Solutions Engineering
Location: United States (Remote or Hybrid NYC HQ)
Salary Range - $120,000 to $160,000 with bonus potential
Employment Type: Full-Time
Reports To: SVP- Business Solutions
The Role
As Director, Solutions Engineering, you will be JDA s first dedicated Solutions Engineering hire. You will own solution design for new and expanding client programs end-to-end, from discovery through proposal, pricing, and transition into delivery. You will operate as the connective tissue between go-to-market and operations, translating client needs into executable program architectures and commercial structures.
Initially, this is a hands-on, high-impact role with no direct reports. Over time, you will help define what good looks like for Solutions Engineering at JDA and build a team as the function scales.
What You ll Do
Lead solution design for complex pursuits
- Run structured discovery with enterprise stakeholders to understand goals, constraints, current-state processes, and success metrics.
- Design end-to-end managed service solutions: operating model, workflows, roles, tooling approach, governance, reporting, and launch plan.
- Define scope boundaries, assumptions, dependencies, and measurable outcomes.
- Create high-quality client-facing deliverables (decks, proposals, RFP responses, solution summaries) that drive alignment and accelerate decisions.
- Partner with Sales to shape deal strategy, close plans, and differentiation narrative.
Build commercially sound, executable programs
- Create staffing models, onboarding and training plans, QA approaches, and steady-state operating cadences.
- Develop pricing models and business cases that balance competitiveness with margin discipline.
- Support contract development (MSA/SOW) by providing scope clarity, deliverables, acceptance criteria, and change-control structure.
- Pressure-test solutions with Delivery/Operations, Recruiting, IT/Security, and Finance to ensure feasibility.
Own transition readiness and delivery handoff
- Lead internal solution reviews to align on delivery approach, risks, and resourcing.
- Produce transition artifacts: launch plan, RACI, timeline, training plan, and reporting/KPIs.
- Stay engaged post-close as needed to ensure launch quality and preserve solution intent.
Advance JDA s AI+HI approach
- Design solutions that incorporate automation and AI appropriately with strong human-in-the-loop controls.
- Identify repeatable patterns and components that improve speed-to-solution and consistency across pursuits.
Build the Solutions Engineering function (phase 1)
- Establish standards for discovery, scoping, estimating, pricing hygiene, proposal quality, and handoffs.
- Create reusable templates and playbooks (discovery guides, solution briefs, pricing models, transition checklists).
- Define the future org structure, roles, and hiring plan as pipeline scales and priorities become clear.
What Success Looks Like
- Higher win rate and stronger conversion on qualified pipeline.
- Margin-aligned pricing and fewer scope surprises post-close.
- High-quality handoffs and smooth launches (delivery satisfaction).
- Reusable SE assets and a clear plan to scale the function.
Qualifications
- 8 12+ years in solutions engineering, solution consulting, launch operations, pre-sales, customer operations, managed services, or tech-enabled services.
- Proven ability to lead enterprise discovery and translate ambiguity into executable operating models.
- Strong commercial skills: scoping, estimating, pricing, and shaping SOW language with clear assumptions and change control.
- Executive presence and crisp communication: able to simplify complexity and drive decisions.
- Comfort working autonomously in a first-hire environment: building structure while delivering outcomes.
- Analytical strength (staffing models, unit economics, margin sensitivity).
Nice-to-Haves
- Experience in customer support operations, technical support, trust & safety, compliance/risk, or back-office operations.
- Familiarity with AI-enabled workflows and human-in-the-loop design.
- Consulting background or experience productizing service offerings/modules.
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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