Dynamics 365 Lead with Customer Service Module (CE)- Full time-Remote

• Architect and lead end-to-end solution design for Microsoft Dynamics 365 CE, with a strong focus on Customer Service capabilities.

• Convert complex business and functional requirements into robust, scalable, and secure technical solutions.

• Define and govern integration architecture with external systems including telephony platforms, Azure services, data warehouses, and third-party applications.

• Oversee data migration strategies, environment management, application lifecycle management (ALM), and release governance across environments.

• Establish and enforce solution governance, development best practices, coding standards, and DevOps/CI-CD pipelines.

• Provide architectural oversight for customizations, plugins, workflows, Power Automate flows, and API integrations.

• Collaborate closely with business stakeholders, product owners, developers, and business analysts to ensure alignment with business objectives.

• Ensure solutions comply with Enterprise Architecture, security, and compliance standards.

• Lead design reviews, technical decision-making, and solution validation activities.

• Mentor and guide development teams, promoting knowledge sharing and technical excellence.

Required Skills & Experience:

• Strong hands-on experience with Dynamics 365 CE / CRM, especially Customer Service module.

• Solid understanding of Azure integrations, REST APIs, Power Platform, and third-party system connectivity.

• Experience with DevOps practices, ALM, and release management for Dynamics 365.

• Excellent stakeholder communication, leadership, and documentation skills.