Genesys Cloud Architect
TekDallas
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Job Details
Skills
- Cloud CX
Summary
Genesys Cloud Solution Architect
Remote
independent visa
Required Skills
5+ years of experience as a Genesys Cloud Architect
5+ years of Genesys Cloud CX / Contact Center experience
3+ years of API Integration and Custom Development
Strong experience with Salesforce integration
Hands-on experience with Genesys Cloud CX Cloud for Salesforce
Experience with CTI Connector products
5+ years of experience with Screen-Pop functionality
5+ years of experience with Genesys Cloud Out-of-the-Box (OOTB) and Custom Analytics
5+ years of experience with Workforce Management (WFM)
Experience designing, developing, deploying, and troubleshooting voice solutions in Genesys Cloud
Experience integrating for:
Call-to-Case
Email-to-Case
Ability to build custom APIs for Salesforce integration
Strong call-flow design and documentation experience
Strong troubleshooting and complex issue resolution skills
Ability to gather requirements and translate them into technical solutions
Ability to deliver projects under tight timelines
- Dice Id: 91162571
- Position Id: 9072802
- Posted 9 hours ago
Company Info
About TekDallas
TekDallas offers outsourced product development, managed services solutions and business process management to organizations seeking higher operational effectiveness, greater flexibility, and cost savings.
We help create a virtual extension of our clients’ enterprise with an operational framework which is simple, flexible and resilient.
TekDallas enables its clients to extend current capabilities and build value-added services by providing global access to resources and diverse skill sets, including best practices in multiple processes and technology domains. Our services are designed to aid businesses improve their operational efficiencies, performance and reduce costs.
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