Venue Telecom Service Manager

Description

The Venue Telecom Service Manager (VTSM) is the on-site quarterback for all technology operations at a designated venue. This role demands a highly motivated, extremely detail-oriented leader who thrives in fast-paced environments. The VTSM is responsible for ensuring the seamless delivery and support of all telecommunications and network services by decisively directing the right teams to the right issues. While not a deep technologist, the VTSM must possess a strong operational understanding of networking and security to effectively triage and escalate issues. Key Responsibilities: Serve as the primary on-site leader for all telecom and network-related operations at the venue. Act as the first line of triage for network issues-quickly assessing and routing tickets to the appropriate technical teams (network, security, broadcast, etc.). Lead the planning, installation, testing, and operational readiness of telecom infrastructure including WAN, LAN, WLAN, VoIP, and mobile networks. Serve as the 'tip of the spear' for identifying and escalating on-site network issues, ensuring minimal disruption to operations. Maintain a broad understanding of Cisco LAN and wireless technologies to effectively coordinate with engineering teams. Understand and align telecom operations with both physical and virtual security requirements. Build and manage a diverse team of contractors, engineers, and volunteers to support venue technology services. Coordinate with the Cluster Telecom Service Manager to align venue execution with broader cluster strategies. Monitor risks, manage incidents, and escalate unresolved issues to the Technology Operations Center (TOC). Maintain meticulous documentation and provide regular updates on progress, issues, and resolutions.

Skills

Service management, Project management

Top Skills Details

Service management,Project management

Additional Skills & Qualifications

Required Competencies: Organizational excellence: Plans ahead, sequences complex activities, documents obsessively, and keeps the venue "audit ready" at all times. People & communication: Clear, confident communicator under pressure; able to lead bridge calls, coach all on-site staff, and brief executives with equal fluency. Customer focus: Anticipates venue operations needs; navigates trade offs to protect the event experience. Exceptional attention to detail and organizational skills. Excellent communication, stakeholder engagement, and problem-solving abilities. Qualifications: 5+ years of experience in operations, project management, or technology coordination roles-preferably in live event or venue environments. Proven ability to lead teams, delegate effectively, and manage high-pressure situations with confidence. Familiarity with telecommunications and IT infrastructure; a solid understanding of networking (especially Cisco LAN/WLAN) and security concepts is strongly preferred. Highly motivated, self-directed, and capable of maintaining focus and precision under pressure. Bachelor's degree in a relevant field (e.g., Business, Information Technology, Event Operations) preferred. Project management certification (e.g., PMP, PRINCE2) is a plus.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Los Angeles, CA.
Pay and Benefits
The pay range for this position is $55.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Los Angeles,CA.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.