DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Network Administrator
Location: Cayce, SC
Duration: 12 Months
Scope of the project:
As the Agency continues to see increased growth in enterprise applications, data capabilities, and infrastructure modernization initiatives, The Client’s Office of Information Technology (OIT) is advancing the Agency’s core network and identity services architecture to better leverage network resources, data, assets, infrastructure, and systems. Some of these initiatives include SD-WAN, Public Key Infrastructure (PKI), and secure authentication and Active Directory enhancements. Consistent with best security practices, Client is further enhancing the Agency’s application ecosystems by expanding and maturing its existing Identity-Based Networking Services (IBNS) framework, leveraging certificate-based authentication to strengthen identity assurance across users and devices as a foundational component of the Agency’s security architecture.
The selected incumbent will work under the general guidance of the Network Operations Center section manager but will also be required to work closely with other teams and Agency staff at all levels. Selected candidates will follow the Agency’s Change Management process, and track and document the work and other tasks regularly communicating status updates to the assigned project manager.
Candidate must be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
Daily duties/responsibilities:
The network administrators for these openings under the general guidance of the assigned Network Operations Center Manager will coordinate daily/weekly assignments for the deployment, operational support, diagnostics, and troubleshooting of the Agency’s critical enterprise architecture. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrator will ensure assignments are completed accurately and on-time, and regularly provide progress, tasks, and deliverables status updates to the assigned project manager.
Specific duties and responsibilities will include but are not limited to the following:
- Support enterprise network and identity initiatives including SD-WAN deployment, PKI lifecycle management, and secure authentication services
- Monitor, identify, and remediate issues with Agency enterprise network and identity services
- Support network connectivity and authentication services on Windows-based systems
- Support connectivity and secure access on mobile devices (i.e., Apple devices)
Manage the network and identity infrastructure lifecycle at all stages
- Create and maintain network documentation (e.g., diagrams, coverage, and design documentation)
- Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solutions
- Perform enterprise network deployments, installations, and upgrades
- Requires comfort working on a ladder; ability to lift 40 lbs.
- Perform firmware/software/security/feature upgrades across network and identity platforms
- Monitor Agency trouble ticket system and complete assigned network, authentication, and connectivity tickets
- Will serve as the Agency’s primary support resource for network and access-related (authentication) technical issues, troubleshooting and resolving most common/routine problems
- Assists Agency staff/contractors in resolving network, authentication, and connectivity-related problems
- Coordinate and assist with testing and validation of network and identity solutions
- Adhere to State and Agency security and IT policies and standards
- Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
- Assists various IT groups with other tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
- Create, maintain, and review/improve upon network and identity documentation
- Ability to plan, organize, review, and implement associated project milestones to completion
- Provides updates to Project Team
- Perform other tasks and duties as assigned
Each selected candidate will be utilized for 40 hours per week for the duration of these and other projects and daily work as assigned. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected incumbent must be flexible to the potential of travel days being occasionally extended beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email. Applicants must be able effectively communicate technical and project details with IT and non-IT staff and at all levels.
Required skills (rank in order of importance):
- 3+ Years of Experience with Enterprise Network Infrastructure and LAN Administration
- 3+ Years of Experience with Installing, Configuring, and Troubleshooting switches and wireless access points
- 3+ Years of Experience with SD-WAN, PKI, and secure authentication services
- 3+ Years of Experience with Troubleshooting network connectivity on Windows and mobile devices
- 3+ Years of Experience with creating, reading, and maintaining network documentation and diagrams
Preferred skills (rank in order of importance):
- Any current/previously held network or related certification by an industry leader such as CompTIA, Cisco, or Microsoft. (Please indicate whether certificate is active or inactive on resume)
- Cisco Networking Academy or similar bootcamp/training
Additional Skills
- Ability to perform on‑site physical network work, including lifting 40 lbs and working on ladders
- Valid driver’s license and ability to travel statewide to remote sites with a State OR Personal Vehicle
- Strong verbal and written communication skills with both technical and non‑technical staff
- Strong interpersonal and customer service skills
Required education:
Associates Degree in a relevant field of work or high school diploma with equivalent work experience.
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