ServiceNow/Nuvolo Application Support

***This is NOT A DEVELOPER position
**Must be local to NYC area - hybrid position
The Enterprise Application Support Lvl 2 person will provide technical and application support for a large healthcare client, demonstrate competent IT literacy and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial and Infrastructure Applications) the person in this role is responsible for the on-going support at level 2.
This role will support the Nuvolo-ServiceNow integration, and requires a technical resource with Nuvolo application management and administration expertise. This role is essential for working with the ServiceNow vendor and the internal team to upgrade and maintain the Nuvolo-ServiceNow integration whenever the Nuvolo application is updated. The ServiceNow Nuvolo/CMDB team must be able to develop, test, and validate the integration to ensure Nuvolo and ServiceNow application compatibility and maintain data integrity across both platforms
General Tasks And Responsibilities Will Include:
Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications
Responsible for documenting, researching and troubleshooting reported issues and requests
Fosters a business-oriented culture and mindset driven by continual service improvement techniques.
Identifies and acts on opportunities for continuous improvement
Understanding critical business process for supporting Applications
Triage requests or issues to ensure that our service level agreements (SLA) are achieved.
Perform other duties and/or special projects as assigned
Develops and maintains a staff of administrative support personnel at a level to fulfill the requirements of the Information Systems Department.
Plan, assigns and reviews the work of subordinates.
Directs the preparation of departmental budgets in conjunction with other departmental managers.
Coordinates the activities of the various segments of the department to assure timely and economical completion of projects.
Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required.
Establishes, reviews and controls documentation standards, including the development and control of forms.
Directs the collection and analysis of data and reports concerning departmental operations, methods, personnel utilization, space and equipment.
Participate in special projects as needed and perform other duties as assigned
Must be able to work independently as well as work as part of a fast-moving team
Job Type & Location
This is a Contract to Hire position based out of New York, NY.
Pay and Benefits
The pay range for this position is $69.00 - $69.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.