User Experience Architect

job summary:

We are looking for a highly analytical and strategic UX Architect to lead the structural design and research strategy for the Xvantage platform. This role is centered on defining the end-to-end architecture of our agentic AI experiences, customer support ecosystems, and internal associate tooling.

As a UX Architect, you will move beyond tactical design to uncover the foundational user needs and systemic behaviors that drive product direction. You will be the primary architect of the "Human-AI" relationship, ensuring that our AI agents are not only functional but also secure, scalable, and aligned with complex B2B user workflows.

location: Telecommute

job type: Contract

salary: $60 - 70 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Lead mixed-methods research (qualitative and quantitative) to define the information architecture and interaction models for agentic AI workflows.
• Support and lead the design of "Agent Behaviors"-defining how AI agents anticipate user needs, provide rationale for their actions, and escalate to human support.
• Partner with Product Managers, Data Scientists, and Engineers to translate research insights into structural requirements and technical specifications.
• Integrate qualitative user insights with quantitative log analysis and business telemetry to architect data-driven recommendations and insights.
• Advocate for a standardized research culture, ensuring user-centered thinking is baked into the "Agent Architecture" across the organization.

qualifications:

Bachelor's degree in Human-Computer Interaction (HCI), Information Science, Psychology, or a related field; Master's degree preferred.

6+ years of experience in UX Research or UX Architecture, specifically within complex enterprise or SaaS environments.

Proven experience architecting or researching agentic AI domains. This includes concept testing for autonomous agents, designing for "Graceful Failure," and analyzing the competitive AI landscape.

Deep experience in both qualitative (interviews, journey mapping) and quantitative (A/B testing, surveys) research methods.

Ability to navigate highly complex, matrixed environments with a high degree of independence.

Strong business acumen with the ability to communicate architectural insights to diverse stakeholders to build consensus and product confidence.

Experience with Information Architecture (IA) for multi-tenant B2B SaaS products.

Hands-on experience with Data Visualization or collaborating with Machine Learning (ML) teams on model transparency.

Familiarity with Service Design principles in large, cross-functional organizations.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.



Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.