Help Desk Manager/SPOC
Rishabh Software Pvt. Ltd
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Job Details
Skills
- Help Desk
- LogMeIn
- avaya
Summary
Duration: 1-5 Years
Location: Washington, DC
JD:
5+ years IT help desk management in federal/government settings. - Expertise in ticketing, remote support (e.g., LogMeIn), user configs (email, credentials, encryption). - Experience with NMB-like tools: MS Office, Google Workspace, Adobe, Avaya, printers/scanners, mobiles (iOS/Android). - Strong communication; process improvement (e.g., efficiencies, cost reductions). - Background in weekly reporting and issue escalation.
- Dice Id: 10120850
- Position Id: 2026-30618
- Posted 18 hours ago
Company Info
About Rishabh Software Pvt. Ltd
Established in 2000 by Mr. & Mrs. Raju Shah, Rishabh Software began with a vision to deliver exceptional values to our global clients. For over 25 years of experience, we’ve helped businesses across 25+ countries build agile, customer-centric foundations with a focus on trust, transparency, and long-term value.
With a workforce of 800+ professionals across 08 locations, we have successfully delivered 1400+ solutions. Rishabh has diverse business interests in the areas of engineering, IT, Education, BPO, and emerging innovation-led technology businesses. With offices across India—Vadodara (HQ), Ahmedabad, Pune, Hyderabad, and Bengaluru—and a strong presence in the U.S., U.K., and Australia, we help you reimagine your business through a digital lens.
At Rishabh Software, “WE CARE” about empowering our clients to achieve their goals and unlock new growth opportunities.
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