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Desktop Support Technician - Santa Fe, NM

Santa Fe, NM, US • Posted 1 day ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Remote Support
Laptop
Break/Fix
Software Installation
Technical Support
Help Desk
ROOT
Collaboration
Servers
Documentation
Knowledge Base
Management
Operating Systems
Computer Hardware
Computer Networking
Service Management
ServiceNow
Microsoft
Microsoft Windows
Microsoft Office
Microsoft Outlook
Active Directory
Scripting
Windows PowerShell
Perl
Shell
Customer Service
Communication
Multitasking

Summary

This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities

Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
Support internal teams and collaborate with vendor support to resolve hardware and software issues
Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Required Skills & Experience

Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

The position is full time, 40 hours On-Site, no remote option available.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115903
Position Id: 4f1394f6f65239cb51193a3bb5e748d9
Posted 1 day ago

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