Description Robert Half is searching for a
Senior Business Analyst to support an consulting services firm based in Seattle, WA. This candidate will be responsible for leading the analysis of business processes and workflows to identify areas for improvement and optimization. This position is a 10 month contract opportunity with the possibility of extension and is 100% Remote. Apply today!
Job Details: Duration: 10 month contract with potential to extend
Location: 100% Remote
Schedule: Monday - Friday - Core Business Hours
Responsibilities:- Lead the analysis of business processes and workflows to identify areas for improvement and optimization.
- Collaborate with cross-functional teams to gather, document, and validate business requirements.
- Conduct gap analyses to identify discrepancies between current and desired outcomes.
- Facilitate Agile Scrum ceremonies, including sprint planning, review, and retrospectives.
- Review and analyze documentation to ensure alignment with business objectives.
- Work closely with call center teams to enhance customer service processes and systems.
- Communicate findings and recommendations to stakeholders in a clear and concise manner.
- Support the development and implementation of solutions that align with organizational goals.
- Monitor project progress and ensure deliverables meet quality standards.
- Provide ongoing support and training to teams on new processes and tools.
Requirements - Proven experience as a Business Analyst, preferably in a senior role.
- Strong understanding of business analysis methodologies and tools.
- Proficiency in conducting gap analyses and identifying process improvement opportunities.
- Experience working in Agile Scrum environments, including facilitating related ceremonies.
- Familiarity with call center operations and customer service best practices.
- Excellent documentation and communication skills.
- Ability to collaborate effectively with diverse teams and stakeholders.
- Detail-oriented with strong problem-solving and analytical abilities.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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