CCaaS (Contact Center as a Service) Architect- Torrance, CA (ONSITE)

Job Title- CCaaS (Contact Center as a Service) Architect

Location

Contract 1+ year

• A CCaaS Architect designs and implements cloud-based contact center solutions that enhance customer engagement, streamline operations, and integrate seamlessly with enterprise systems.

• Key Responsibilities
  Solution Design

• Architect end-to-end CCaaS solutions aligned with business and customer experience goals.
• Conduct current-state assessments and define future-state architectures.
  Integration
• Connect CCaaS platforms with CRM, ERP, and other enterprise applications for smooth data flow.
• Ensure interoperability with AI-driven tools (e.g., Dialogflow, Agent Assist).

• 
  Advisory & Strategy

• Act as a trusted advisor to clients, analyzing business needs and recommending scalable solutions.
• Provide insights and roadmaps for digital transformation in customer service.

• Implementation & Delivery

• Lead technical teams in deploying CCaaS platforms.
• Oversee project planning, execution, and compliance with requirements.

• Optimization

• Monitor performance and recommend improvements for efficiency and customer satisfaction.
• Leverage analytics and reporting tools to drive continuous improvement.

• Typical Background

• 8+ years in IT/Contact Center technology roles.
• Prior experience as a Solution Architect or Technical Lead in customer engagement platforms.
• Certifications in cloud technologies or CCaaS platforms are often preferred."

• 
  Experience Required

• Strong knowledge of CCaaS platforms (Genesys Cloud, Amazon Connect, Five9, NICE CXone, etc.).
• Experience with CCAI technologies (Dialogflow, Insights, Agent Desktop, Agent Assist).
• Proficiency in cloud architecture (AWS, Azure, Google Cloud Platform).
• Familiarity with enterprise integration (APIs, middleware, data pipelines).
• Strong communication and stakeholder management skills.

• Ability to lead workshops, interviews, and technical discussions.

  Thanks & Regards,

  Team Lead

  Mahesh Kumar

  Direct No:

  Yochana Solutions INC

  Windsor, Ontario- Canada

  Farmington hills, MI-48335- USA

  USA | CANADA I Mexico | INDIA

  W:

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