Opportunity Overview Team Overview: The Technology Campus Network Engineering & Operations team is responsible for the delivery of highly available and high performing distribution and access layer switching, wireless networks, distributed network analyzers and switching services, for Edward Jones' data center, cloud, colocation, lab and head quarter environments. This includes operations and maintenance activities, as well as research, design, and implementation of new solutions, knowledge of data center operations including power, environmental, fiber and copper cabling. We are seeking a talented, experienced, and innovative individual who can adapt and deliver results in this challenging and rapidly changing environment.
What You'll Do... - Fulfill requests from other teams in the Home Office locations for work needed in the data centers, labs and office spaces. Typical work includes port configuration, cabling requests, network port assignments and network troubleshooting. This will require work outside the 8-5pm, Monday-Friday, time frame.
- Perform hardware and software upgrades to insure the reliability of Firm network and lab systems, routers, switches, and wireless access points.. This will require work outside the 8-5pm, Monday- Friday time.
- Respond quickly to network issues and outages, determine the root cause of the problem, and restore network functionality. This will require work outside the 8-5pm, Monday-Friday, time.
- Assist/advise internal customers with interfacing their systems to network services. This will require work outside the 8-5pm, Monday-Friday time frame.
- Perform on-call duties 4-6 times per year where you'll respond to network outages 24 hours a day for seven consecutive days.
EEO Statement Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Company Description Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Awards and Accolades At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Position Requirements What Experience You'll Need... - A bachelor's degree in Information technology preferred, or equivalent work experience
- Minimum 5 years of experience working with enterprise network solutions (routing, switching, wireless, distributed network analyzers, network management platforms, network test systems and packet analysis)
- Experience with wireless networking
- Experience with access and distribution layer switching
- Experience with distributed network analyzers and network testing products
- Experience with Terminal servers
- Experience with packet/protocol analyzers and network management/monitoring tools
- Automation and scripting skills are a plus
- Experience with investigating complex network related issues to resolution
- Ability to analyze requirements, and develop and deploy technical solutions according to business objectives
- Ability to analyze requirements, determine feasibility, costs, benefits, etc., and subsequently develop and present a business case / recommendation
- Ability to mentor and build the technical skills of others, and foster a strong and collaborative team environment
- Ability to work with fiber and copper data cabling
- Knowledge of AC and/or DC power
- Knowledge of physical computer systems.
What Could Set You Apart.... (4-5 bullets of preferred skills) - Experience with Service Now, Jira, Aha, Agile and SCRUM methodologies
- Automation and scripting skills are a plus
- Ability to establish and maintain effective relationships throughout the organization and with partners / vendors
- Ability to influence peers and leaders in a matrix organization
- Strong understanding of project management concepts
- Knowledge of brokerage or financial company processes
Current INTERNAL home-based associates: While this role is posted as hybrid,
if selected and accepted, you may retain your home-based status . Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.
**Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.** Salary Information Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
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