Job Title: Salesforce Developer Mid/Senior Level (Tier 3 Production Support)
Location: Sacramento, CA (Hybrid/On-site Preferred)
Duration: June 2026 November 2026 (with possible extension)
Type: Contract
Work Authorization: Must be US-Based
Number of Positions: Approximately 15
Project Overview
A large-scale enterprise Salesforce modernization initiative is seeking experienced Salesforce Developers to support a Production Simulation (ProdSim) program in a production-like Salesforce environment containing converted business data.
The selected resources will support end-users during onboarding, perform issue triage and analysis, validate reported defects, and coordinate with implementation and support teams during the pre-go-live support phase.
Important:
This role does not involve direct remediation of core application code. Responsibilities will focus on issue analysis, validation, troubleshooting, documentation, and coordination with implementation teams for resolution.
Required Experience
- 5+ years of Salesforce Development experience
- Strong experience in Salesforce Production Support / Tier 3 Support environments
- Experience supporting enterprise-scale Salesforce implementations
- Strong troubleshooting and analytical skills
- Ability to work in a hybrid/on-site model in the Sacramento, CA area preferred
Required Technical Skills
Salesforce Development
- Strong Apex development skills
- Bulkification
- Exception handling
- Unit testing & test coverage
- SOQL/SOSL optimization
- Governor limit troubleshooting
- Salesforce debug log analysis
- Understanding of Flows vs Apex interactions
- Experience tracing issues across:
- Apex Triggers
- Flows
- Validation Rules
- Workflow/Automation
Integration & Troubleshooting
- REST/SOAP API troubleshooting
- Postman experience
- Named Credentials
- Authentication and integration issue analysis
- Integration log review across Salesforce and external systems
Additional Desired Skills
- MuleSoft
- Copado
- Snowflake
- SmartyStreets
Key Responsibilities
Tier 3 Production Support
- Triage, research, and analyze Tier 3 incidents and escalations
- Determine whether reported issues are bugs, configuration issues, or process-related
- Create and document defect tickets for implementation/support vendors
- Coordinate with Tier 2 support teams and project stakeholders
- Participate in support workshops and virtual office hours
End-User Support & Onboarding
- Support onboarding activities for end-users in the ProdSim environment
- Assist with user orientation sessions
- Support access validation activities
Communication & Coordination
- Draft release notes, workarounds, and support communications
- Coordinate planned downtime and production activity notifications
- Support communication between project stakeholders and support vendors
Reporting & Analysis
- Analyze incident trends and recurring issues
- Provide recommendations for operational improvements
- Support reporting and performance analysis activities
Preferred Qualifications
- Experience with Salesforce Service Cloud and enterprise implementations
- Experience supporting highly integrated Salesforce ecosystems
- Experience with CI/CD and release management tools
- Experience in regulated or large public-sector environments preferred
Work Model
- Hybrid work arrangement available
- On-site presence in Sacramento, CA preferred
- Candidates must be physically located within the United States due to production data access requirements
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