MS CRM Developer
Hybrid in King of Prussia, PA, US • Posted 8 hours ago • Updated 8 hours ago
Marici Solutions
Dice Job Match Score™
🎯 Assessing qualifications...
Job Details
Skills
- Dynamics 365
Summary
MS CRM Developer
Location : King of Prussia, PA (Hybrid)
Long Term Contract and C2H
Position Summary
Designs, develops, and maintains custom solutions within the Dynamics 365 and Power Platform ecosystem. Responsible for technical implementation of CRM enhancements, integrations, and automation supporting call center, digital customer experience, and field operations.
Key Responsibilities
- Develop and maintain D365 plugins, custom workflows, and JavaScript/TypeScript web resources
- Build and optimize Power Platform solutions including Power Automate flows, Power Apps, and Copilot Studio agents
- Design, develop, and maintain Azure Function-based middleware integrations between D365 and enterprise systems including SAP ECC (ERP), IFS, telephony/IVR, billing systems, CDX (Customer Digital Experience web portal), and mobile applications
- Support and maintain Unified Service Desk (USD) configurations and customizations for call center operations
- Participate in the modernization initiative migrating from USD to Customer Service Workspace (CSW), including feature assessment, configuration migration, and user experience optimization
- Develop custom controls and session management solutions within the agent desktop environment
- Collaborate with functional analysts to translate requirements into technical designs
- Perform code reviews, unit testing, and maintain development standards and documentation
- Troubleshoot and resolve complex technical issues across the CRM platform
- Support data migration, transformation, and quality initiatives
- Evaluate new D365 and Power Platform capabilities for potential business application
- Provide technical estimates and architectural input for project planning
Qualifications
- 5+ years of hands-on Dynamics 365 CE development experience
- Proficiency in C#, .NET, JavaScript/TypeScript, and the D365 SDK
- Strong experience with Power Platform (Power Automate, Power Apps, Dataverse)
- Experience with Azure Functions development and custom middleware architecture for enterprise integrations
- Experience with additional Azure services (Logic Apps, Service Bus, API Management) for integration patterns
- Familiarity with DevOps practices and ALM for D365 (Azure DevOps, solution management)
- Understanding of REST APIs, OData, and common integration architectures
- Experience with Microsoft Dynamics Unified Service Desk (USD) configuration, customization, and hosted controls
- Experience integrating with SAP ECC or IFS systems a plus
- Experience with Copilot Studio or conversational AI development a plus
- Experience with Customer Service Workspace (CSW) or modern agent desktop solutions a strong plus
- PL-400 (Power Platform Developer) or relevant D365 certification preferred
- Dice Id: 91138214
- Position Id: 8879386
- Posted 8 hours ago
Company Info
About Marici Solutions
MARICI Solutions is a global business consulting organization, where inspired & visionary people with a shared passion for innovation come together to make a difference. We take a holistic approach from various perspectives to deliver measurable results along the entire value chain. We work closely with our clients and provide distinct advantages to sustainably transform their business processes, which eventually grow their businesses.
Driven by the passion of offering state of the art, customized and high-quality information technology services, our experts from Germany & India came together in 2017 and formed MARICI Solutions GmbH. The company is registered in Germany & India and well funded for long term sustenance. The team at MARCI comprises of experts from various industry sectors who have more than a decade of diverse & international consulting experience. MARICI is expanding its business across multiple continents and has secured various projects from some of the eminent market giants.
We believe that Excellence, Collaboration, Commitment and Innovation are foundations for success.
By Collaborating with our stakeholders, we identify opportunities for growth and Innovation. Ongoing innovation results from a combination of strategy, processes, systems, and culture. Through our Commitment to Excellence, we accomplish complex assignments and inspire people to do great things together.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs