Genesys Cloud CX Architect

Raritan, NJ, US • Posted 2 days ago • Updated 55 minutes ago

Contract W2

On-site

$50/hr

PRIMUS Global Services Inc.

Fitment

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Job Details

Skills

Genesys
cloud
Call Flows
CX
IVRs

Summary

=== POSTING ==

Genesys Cloud CX Architect-Raritan, NJ Job Description

We are looking for a Genesys Cloud CX Architect with strong hands-on experience in contact center migration, configuration, and support. The ideal candidate will lead Genesys Cloud implementations, integrations, and Tier 3 operational support while working closely with customer service teams and stakeholders.

Key Skills & Responsibilities

Lead migration and implementation of Genesys Cloud CX
Design and configure call flows, IVR, routing, queues, roles, and permissions
Integrate Genesys APIs with CRMs (Salesforce or similar)
Provide Tier 3 support, incident resolution, and release management
Monitor performance, capacity, and availability
Participate in change management, incident management, and daily operations
Coordinate with vendors, PSTN providers, and OEMs during outages
Support multi-channel and omni-channel contact center solutions

Required Skills & Experience

Hands-on experience with Genesys Cloud CX / Engage
Strong knowledge of Genesys Architect, IVR, Omni-channel routing
Experience with contact center operations & customer service workflows
Genesys Cloud administration and infrastructure knowledge (BYOC, SIP, APIs, etc.)
Excellent communication and documentation skills
Flexibility to work NA shifts and multiple time zones

Certifications:

Google Cloud Platform Mandatory
ITIL Foundation Preferred

**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**

For immediate consideration, please contact:

Arun
PRIMUS Global Services
Phone:
Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117354
Position Id: 2026-65869
Posted 2 days ago

Company Info

About PRIMUS Global Services Inc.

At PRIMUS we bring together the right people, knowledge, methodology, and technologies you require for the project at hand.

Whether you require staff augmentation, strategy consulting, technology integration (offsite or onsite, time and materials or fixed bid projects) or offshore development solutions -PRIMUS can get the job done.

We provide the right solution for your company, be it recruiting the exact person or team to work directly for you, or outsourcing the entire project to PRIMUS. We develop customized solutions that exceed our client s expectations and we do it on time and on budget.

PRIMUS provides cost-effective solutions. Because we have consultants in almost every industry - telecommunications, financial, healthcare, security, transportation, consulting, logistics, high-tech, oil and gas, government and hospitality - we can assure you that we will assign a team to your project that understands your industry and your needs and can help you stay competitive in the digital economy.

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