Genesys Cloud CX Architect
Raritan, NJ, US • Posted 2 days ago • Updated 55 minutes ago

PRIMUS Global Services Inc.
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Job Details
Skills
- Genesys
- cloud
- Call Flows
- CX
- IVRs
Summary
=== POSTING ==
Genesys Cloud CX Architect-Raritan, NJ Job DescriptionWe are looking for a Genesys Cloud CX Architect with strong hands-on experience in contact center migration, configuration, and support. The ideal candidate will lead Genesys Cloud implementations, integrations, and Tier 3 operational support while working closely with customer service teams and stakeholders.
Key Skills & Responsibilities
- Lead migration and implementation of Genesys Cloud CX
- Design and configure call flows, IVR, routing, queues, roles, and permissions
- Integrate Genesys APIs with CRMs (Salesforce or similar)
- Provide Tier 3 support, incident resolution, and release management
- Monitor performance, capacity, and availability
- Participate in change management, incident management, and daily operations
- Coordinate with vendors, PSTN providers, and OEMs during outages
- Support multi-channel and omni-channel contact center solutions
- Hands-on experience with Genesys Cloud CX / Engage
- Strong knowledge of Genesys Architect, IVR, Omni-channel routing
- Experience with contact center operations & customer service workflows
- Genesys Cloud administration and infrastructure knowledge (BYOC, SIP, APIs, etc.)
- Excellent communication and documentation skills
- Flexibility to work NA shifts and multiple time zones
Certifications:
- Google Cloud Platform Mandatory
- ITIL Foundation Preferred
For immediate consideration, please contact:
Arun
PRIMUS Global Services
Phone:
Email:
- Dice Id: 10117354
- Position Id: 2026-65869
- Posted 2 days ago
Company Info
About PRIMUS Global Services Inc.
At PRIMUS we bring together the right people, knowledge, methodology, and technologies you require for the project at hand.
Whether you require staff augmentation, strategy consulting, technology integration (offsite or onsite, time and materials or fixed bid projects) or offshore development solutions -PRIMUS can get the job done.
We provide the right solution for your company, be it recruiting the exact person or team to work directly for you, or outsourcing the entire project to PRIMUS. We develop customized solutions that exceed our client s expectations and we do it on time and on budget.
PRIMUS provides cost-effective solutions. Because we have consultants in almost every industry - telecommunications, financial, healthcare, security, transportation, consulting, logistics, high-tech, oil and gas, government and hospitality - we can assure you that we will assign a team to your project that understands your industry and your needs and can help you stay competitive in the digital economy.

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