SAP Service Management Lead

Hybrid in Newark, CA, US • Posted 1 day ago • Updated 1 day ago
Part Time
50% Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Service Management
  • SAP
  • SAP FICO
  • SAP FI
  • SAP HANA
  • Billing
  • Service Orders
  • Service Notifications

Summary

Key Responsibilities:

  • Lead design and ownership of end-to-end service lifecycle:
    • Service Notification Service Order Execution Warranty/Entitlement Billing/Settlement
  • Define and implement solutions for:
    • Service Notifications & Service Orders
    • Field Service Execution
    • Warranty Management & Claims Processing
    • Service Contracts & Entitlement Management
  • Manage Installed Base, Equipment, and Serial Number tracking
  • Define cost capture processes (labor, parts, service expenses) and integrate with FI/CO
  • Ensure seamless integration with SAP SD, FI/CO, PM, and Logistics
  • Act as a functional lead between business stakeholders and system integrators
  • Drive workshops, solution design, and service model definition

Required Skills:

  • 8+ years of SAP experience with strong expertise in:
    • SAP Service Management / Customer Service (CS/SM)
    • SAP S/4HANA Service Management
  • Hands-on experience with:
    • Service Notifications & Service Orders
    • Warranty & Entitlement Management
    • Service Contracts
    • Installed Base / Equipment Management
  • Strong understanding of end-to-end service lifecycle processes
  • Experience integrating service processes with Billing and SAP FI/CO
  • Proven experience in stakeholder management and solution design

Nice to Have:

  • Experience with Field Service Management (FSM) or ServiceMax
  • Exposure to automotive or manufacturing industries
  • Experience with S/4HANA implementations (Greenfield/Brownfield)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: dynpro
  • Position Id: 8932782
  • Posted 1 day ago
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