SAP Service Management Lead

Hybrid in Newark, CA, US • Posted 1 day ago • Updated 1 day ago

Part Time

50% Travel Required

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

Service Management
SAP
SAP FICO
SAP FI
SAP HANA
Billing
Service Orders
Service Notifications

Summary

Key Responsibilities:

Lead design and ownership of end-to-end service lifecycle:
- Service Notification Service Order Execution Warranty/Entitlement Billing/Settlement
Define and implement solutions for:
- Service Notifications & Service Orders
- Field Service Execution
- Warranty Management & Claims Processing
- Service Contracts & Entitlement Management
Manage Installed Base, Equipment, and Serial Number tracking
Define cost capture processes (labor, parts, service expenses) and integrate with FI/CO
Ensure seamless integration with SAP SD, FI/CO, PM, and Logistics
Act as a functional lead between business stakeholders and system integrators
Drive workshops, solution design, and service model definition

Required Skills:

8+ years of SAP experience with strong expertise in:
- SAP Service Management / Customer Service (CS/SM)
- SAP S/4HANA Service Management
Hands-on experience with:
- Service Notifications & Service Orders
- Warranty & Entitlement Management
- Service Contracts
- Installed Base / Equipment Management
Strong understanding of end-to-end service lifecycle processes
Experience integrating service processes with Billing and SAP FI/CO
Proven experience in stakeholder management and solution design

Nice to Have:

Experience with Field Service Management (FSM) or ServiceMax
Exposure to automotive or manufacturing industries
Experience with S/4HANA implementations (Greenfield/Brownfield)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: dynpro
Position Id: 8932782
Posted 1 day ago

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