Software Engineer

Description We are looking for a Software Engineer to join a long-term contract opportunity based in New York, NY. This role supports a modern Microsoft-focused environment and combines hands-on technical problem solving with user-facing service for a wide range of infrastructure and endpoint needs. The position also offers the chance to collaborate with cross-functional teams, contribute to environment improvements, and strengthen overall support capabilities through technical leadership and me

job summary: As a Software Engineer, you will work with a highly talented team delivering next-generation customer self-service solutions using Genesys technologies. The team leverages tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The successful candidate will have significant experience across multiple software implementations and possess strong depth and breadth in IVR and Genesys technologies. Experience with conversationa

Payrate: $70.00 - $80.00/hr Responsibilities:You'll work across a rolling set of focused design problems, typically delivered in 12 weeks.Redesign individual screens and user flows document creation, requirement editing, dependency linking, coverage viewsImprove dense table and graph views: information hierarchy, filtering, bulk actions, empty and error statesTake a short problem statement, scope it independently, and propose an approach before designingTurn engineer- and TPM-reported friction

Software Engineer (Ref#DL0426) New York, NY Remote Full-time Responsibilities: Design and develop software applications to meet business and user needs Create tickets, stories, and epics describing the task and associated success metrics and time commitment Write technical documentation relating to engineering projects and processes Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance Conduct peer code review