Business Analyst - Project Lead
DAILY DUTIES / RESPONSIBILITIES:
The Technical Business Analyst plays a critical role in supporting and enhancing the South Carolina
Department of Public Health’s Human Resources systems, with a primary focus on the SCEIS SAP ECC platform along with other agency systems. This position bridges the gap between business needs and technical solutions by analyzing HR processes, identifying areas for improvement, and leveraging SAP functionalities to optimize workflows and data integrity.
The analyst collaborates closely with HR, IT, and Finance departments to ensure system capabilities align with organizational goals. Responsibilities include system analysis, testing, documentation, training, reporting, and project coordination. The role also supports system upgrades, ensures compliance with IT security standards, and contributes to the full software development lifecycle.
With a strong emphasis on data-driven decision-making, cross-functional collaboration, and continuous process improvement, this position is essential to maintaining the integrity, efficiency, and effectiveness of HR operations across the enterprise.
Specific duties and responsibilities will include but are not limited to the following:
System Analysis & Support
- Study and understand system capabilities related to financial and administrative systems, including how DPH utilizes the South Carolina Enterprise Information System (SCEIS) SAP ECC modules.
- Analyze HR business practices and processes to identify issues, gaps, or opportunities for improvement.
- Recommend process enhancements using SAP functionalities within SCEIS.
- Assist with system validation to ensure technical requirements are met.
- Maintain system protocols by writing and updating procedures.
- Assist with the system software life cycle process.
Testing & Implementation
- Participate in system upgrades, patches, and enhancement projects.
- Conduct unit testing, integration testing, and user acceptance testing (UAT) for new features or fixes.
- Assist with production rollouts to ensure minimal disruption of services.
- Partner with functional and technical stakeholders to ensure coordinated testing and smooth implementation of updates.
Training & Documentation
- Create and maintain documentation for system configurations, business processes, and user guides.
- Develop and maintain training materials for users at all levels.
- Conduct training sessions for HR staff and end-users on system functionalities and best practices.
Reporting & Data Integrity
- Generate reports for audits, compliance checks, and management reviews.
- Develop, maintain, and support a variety of reports and queries using appropriate reporting tools.
- Ensure data accuracy, integrity, and security across all HR platforms throughout the employee lifecycle.
- Compare data from multiple sources to detect inefficiencies and recommend solutions to improve customer satisfaction, process efficiency, and data quality.
- Develop reporting and dashboard capabilities using Excel and Power BI.
Process Improvement & Optimization
- Collaborate with HR teams to streamline workflows and automate manual tasks.
- Assist with gap analysis from current state to future state to ensure business and process requirements are met.
- Work with Finance Program Area System Owners and Subject Matter Experts to understand business functions, processes, and needs.
- Work with Finance and IT teams to present key information for system and process improvements.
Project Management & Collaboration
- Prepare and manage project documentation, including project plans, schedules, work breakdown structures, scope statements, and lessons learned.
- Schedule and facilitate stakeholder meetings and maintain communication throughout the project lifecycle.
- Monitor project progress and create project status reports for Finance and Operations and the Office of Information Technology.
- Support project teams in completing tasks and implementing risk management strategies.
- Create and manage work requests in the ticketing system to support project tasks or approved solutions.
- Assist with ensuring customer and technical needs are met as projects advance.
- Promote a positive project outlook to maintain team motivation.
Collaboration & Communication
- Work closely with HR, IT, and Finance departments to align system capabilities with business needs.
- Update and maintain SharePoint content associated with system collaboration sites.
- Adhere to Information Technology application development standards and security requirements.
- Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements , etc.)
The candidate will work closely with the Assigned Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with Finance and Operations staff and subject matter experts for the system design and testing.
This will also include compliance to DPH security policy/procedures as well as integrating systems when possible to streamline staff workflows, user security, and data correction.
Module support of the project.
- DPH will require that selected personnel sign the DPH confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
- DPH will not accept any offers including an “up-lift” charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
- Contractors must be onsite during each week throughout the term of the contract.
- Follow agency IT Standards, policies, and procedures to include documentation.
- All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Health and Environmental Control. Any source code, data, product, or functionality resulting from this SOW or previously owned/developed by DPH will remain the sole property of DPH and is not to be incorporated into the core product of any vendor's application. Any modifications and interfaces developed under said contract will be not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DPH.
- DPH has the final say on all programming choices.
DPH Support:
DPH will provide:
- All required information including formulas, data, and mechanisms to check output.
- Staff to assist with any application or data questions.
- Conference rooms and scheduling for any application demos.
- Workstation and required software.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- 5+ Years of Experience with analyzing, documenting, and improving business and system processes using various tools and methodologies.
- 5+ Years of Experience with SAP SuccessFactors or equivalent HRIS systems.
- 3+ Years of Experience with State HR/Payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
- 5+ Years of Experience with creating user guides, SOPs, and technical documentation.
- 3+ Years of Experience with reporting, dashboard creation, and data visualization in SAP or Power BI
- 5+ Years of Experience with Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams).
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- EXPERIENCE WITH NIST INDUSTRY STANDARD INFORMATION SECURITY PRACTICES
- EXPERIENCE WITH IT IMPLEMENTATION PROJECTS
ADDITIONAL SKILLS
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or 10 years’ equivalent work experience.
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